Job Description

Night Auditor/ Night Porter Part-Time

The Night Auditor when on Duty is responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. To provide leadership and support to all members of the Front Office and enforce the Hotels Standards of Excellence at night.

RESPONSIBILITIES & DUTIES

:

-Undertake overnight responsibility for reception, taking reservations and dealing with all telephone and e-mail enquiries. Ensure maximum revenue is obtained for all room sales.

-Liaise with other departments in the hotel about customers' requirements.

-Ensure all mandatory security reports are printed.

-Ensure all guests are appropriately attended to and that every internal phone call is handled in a courteous and professional manner.

-Checking guests in & out.

-Taking reservations over the phone and making sure all guest s receive email confirmations promptly.

-Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise, record and communicate issues to management and colleagues in a constructive and clear manner.

-To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.

- In addition to being responsible to the Front of House Manager, the night porter is primarily responsible to the Night Manager during his shift , and will always report directly to the night manager at the start of the shift , and throughout the duration of the shift.
-You will take an active role in ensuring the hotel is a secure environment over the duration of your shift , carrying out and recording a minimum of four complete floor checks (including the apartments) with both fire safety and building security in mind. You will report anything unusual or concerning to the night manager
- You will be responsible for keeping the hotel generally clean , checking all public areas throughout the shift.
- As part of your nightly routine you will vacuum the hotel lobby area before the morning staff arrive.
-You will have a radio with you at all times to communicate directly with the night manager if at separate parts of the building.
-You will be responsible for ensuring the kitchen is clean and ready for the morning chefs arrival , and that the restaurant has been set up in preparation for the morning breakfast service.
-On some shifts , you will have to prepare a function room for a function.
-The night manager will ask you to do various cleaning tasks , and other reasonable duties where necessary.
-You will clean out / mop out the lifts during your shift (use "wet floor" signs where needed)
-You will be responsible for collecting breakfast room service orders at 01.00am from guest bedroom doors , and also be responsible for delivering the breakfast tray at the correct time.
-You will deliver newspapers to the rooms where they have been requested.
-You will be punctual for all shifts , and of a clean and smart appearance.

Health & Safety:

- You will report all potential and real hazards immediately to the night manager , including faulty equipment .
-You will be fully aware of hotel emergency procedures (fire & accident)
-You will be required to attend all Health & Safety / Fire Safety training provided for you by the hotel ,and will be expected to have and maintain a general awareness of Health & Safety in relation to all tasks undertaken in the hotel.

Job Type: Part-time

Pay: 13.20 per hour

Benefits:

Additional leave Company pension Discounted or free food Employee discount Gym membership Health & wellbeing programme Referral programme Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person