Job Description

Company Description
Relais & Chateau at Thornbury Castle are seeking a part time Night Auditor who has the passion to deliver truly memorable and impressive 5* experiences for our guests in a unique and beautifully restored Castle.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver refined and personalised hospitality to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ideally a keen interest in history.

• Be the first person to welcome our guests into the hotel and be ready to make that unique first impression with confidence
• Assist guests with their luggage and escort them to their rooms using the original stone, spiral staircases
• Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
• Cover the switchboard and be able to make/adjust room and restaurant bookings
• Run End of Day reports and create any other ad hoc reports as required
• Assist with food and drink requests during the night
• Complete security checks of the property including waking around the premises as well as monitoring the security cameras
• Assist across other departments, helping to set up for the following day, including assisting with some basic cleaning tasks
• Be an excellent communicator and listener with a creative and positive attitude and the ability to address any of our guests' requirements

• You will hold a full driving license and assist guests with parking their cars
• Strong IT skills - some experience of Opera Front Office System is desirable

• 312.42 per hour
• Part-time permanent position
• 16 hours a week contract with the opportunity to do additional shifts/hours and covering holidays
• The role is predominantly shifts between the hours of 11pm to 7am
• An additional share of the service charge every month
• 28 days holiday including bank holidays - pro rated
• A paid day off on your birthday
• Complimentary stay at the Castle after 3 months' probation successfully passed
• Training programs (internal and via external professionals) and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverages
• Recognition programs
• Uniform and free parking provided