Job Description

true Student is a student accommodation provider offering a range of luxury living options in various UK cities, including Manchester, Salford, Birmingham, Liverpool, Glasgow, Nottingham, Leicester, and Sheffield. They offer both shared apartments and private studios, with a focus on creating a home-away-from-home for students. true Student also emphasizes creating a vibrant student community through events and activities, aiming to enhance the overall student experience.

true Student's Mission:

true Student aims to provide more than just a place to live; they strive to create a vibrant and supportive environment that helps students thrive academically and socially, encouraging them to make the most of their university experience.

ABOUT THE ROLE

You are a bit of a night owl...you are a creative with the ability to find alternative solutions to problems. Perfect!

You are a multitasker with a hands-on approach.

You take responsibility for the varied duties and tasks assigned to the role and ensure work is completed consistently, in a timely manner.

You have strong communication skills and the ability to take direct action to deal with situations as they arise.

You are observant and the safety and security of our guests is always at the forefront of your mind.

You are a natural people person, a smiler - with a 'can do' attitude. You have a passion to deliver an unrivalled guest experience and have fun in all that you do, whilst creating memorable moments with our guests.

You are part of a team that places our guests at the heart of everything they do, building meaningful relationships whilst promoting the 'true' vision and values.

ESSENTIAL

Our true superstar will be friendly, approachable, patient, calm in a crisis
and a good listener.

You will have a flexible approach - working night shifts, and weekends is
essential to the role.

Experience of working in a similar role is beneficial and experience of night
shift work is essential.

You will regularly patrol the accommodation ensuring our guests are
safe and secure and ensure all health and safety requirements are met.

You will be that friendly face at the true Hub providing a warm, friendly service to our guests and taking a decisive and effective approach to handling any questions or concerns they may have. You are the first response to incidents and emergencies that may arise through the night. You will handle any complaints or issues our guests may have as they arise, to
ensure a speedy resolve.

Communication is key, you will provide a detailed shift handover for the oncoming team. Team works important, you will assist with public areas and communal spaces
are kept immaculate by cleaning and ensuring spaces are ready for the next

day.

You will demonstrate consistent compliance to true operational excellence standards.
We have 4 x full time roles available (48 hours a week)

We operate a 24/7 site, weekend availability essential. Hours between 8pm-8am.

Job Type: Full-time

Pay: 13.00 per hour

Additional pay:

Bonus scheme
Benefits:

Company pension On-site gym
Schedule:

Every weekend Monday to Friday Night shift
Work Location: In person

Application deadline: 25/07/2025
Reference ID: Night Concierge
Expected start date: 26/08/2025