Job Description

We are hiring for a position at Sovereign Court, Hammersmith

Applicants are strongly encouraged to research the development and POD Management before applying.

This role requires exceptional customer service experience and the ability to deliver at the highest standards.

JOB DESCRIPTION

Job Title: Night Concierge

Line Manager: Duty Manager/Assistant Development Manager

KEY RESPONSIBILITIES:

The Concierge will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest quality of service is provided, commensurate with the requirements of any management contract, lease/s, service level of agreement or otherwise.

Front of House

Act as an ambassador of the POD brand, recognising the importance of excelling at customer service

both externally and internally.

Always interact in an enthusiastic and empathetic manner Answer the phone politely, identifying yourself and the POD brand. Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. Be empathetic in relation to our customers' requests, queries, or concerns. Assist with administrative duties and office operations as required. Request further in-house training or learning if you deem it is required.

PERSONAL SPECIFICATION:

At POD, we are responsive, dynamic, and we take pride in what we do; we are meticulous in our approach, so that customers experience great service.

At POD, we are committed to:

The POD Values

You should always display the key POD values:

Meticulous- preparation, process, detail, diligent, methodical, specific Dedicated - commitment, belief, passion, self-discipline, enthusiasm Smart - innovative, resourceful, original, creative, effective Supportive - collaborative, honest, communicative, flexible, team player
Job Types: Full-time, Permanent

Pay up to: 32,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme Life insurance
Application question(s):

Out of our company values, which two do you feel represent you the most:
1) Dedicated, 2) Smart, 3) Supportive, or 4) Meticulous?

Experience:

Hospitality: 1 year (preferred)
Language:

English (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Job Type: Full-time

Pay: 30,332.00-32,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme Life insurance
Application question(s):

Out of our company values, which two do you feel represent you the most & why:
Work Location: In person