Job Description

JOB DESCRIPTION


We have an exciting opportunity for an experienced Concierge to join our team working nights from 7PM - 7AM on a full time, permanent basis in East London.
Reporting into the Estates services Manager, you will be responsible for providing a service that is welcoming and an effective access control service which ensures a clean, safe and secure living environment for our tenants at Leaside Lock in East London. Your role will consist of cleaning, access control, CCTV monitoring & Security patrols.


You will be required to spend 50% of your role patrolling the estate (including buildings) promptly recording and reporting all incidents (including fly tipping, minor repairs, litter picking, graffiti, and safeguarding alerts). There will also be a requirement to undertake light cleaning of residents' amenities in preparation for reopening the following day, and other cleaning tasks to the estate/buildings as required.


Our Concierge team all lone work on a shift basis covering 24/7 so you will be included in the rota which consists of 4 Days on 4 Days off - working nights 7pm - 7am.

What we're looking for

We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only have hands on experience in a service-focussed environment, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.


You'll also be able to demonstrate:

Essential:

Previous Concierge experience in a residential setting. Good time management. Good team working skills and flexible approach to work. Good level of IT skills and knowledge of CCTV operation. Direct experience of working with customers and customer feedback in a service delivery environment. Understanding of the importance of health and safety compliance. Good oral and written communications

Desirable

:

Experience of using Dwellant (concierge software) Previous experience of operating CCTV, including compliance with the Information Commissioner's CCTV Code of Practice Contractor management and experience in the delivery of estate, cleaning, caretaking and maintenance services Experience of Health and Safety legislation and best practice in the delivery of estate services

What you will get in return:

Competitive pay 30,271 per annum.

Permanent, 4 Days on 4 Days off - 7PM - 7AM. Company sick pay after a qualifying period and life insurance. Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis. Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities. Simply Health cashback scheme. Employee Assistance Programme,

plus more!

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.


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ABOUT US


The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



Job Identification
12409
Job Category
Development and Commercial Services
Posting Date
07/10/2025, 09:38 AM
Apply Before
07/17/2025, 06:00 AM
Locations
London - Leaside Lock
Assignment Category
Full-Time
Salary
30,271Recruitment Advisor
David Crowe 01612197270 david.crowe@guinness.org.uk