Job Description

Are you a typical 'night owl' used to working throughout the night..? Do you have hotel reception experience at supervisory level or above and are looking for a professional new work environment to join..? If yes, please read on...

We are looking for a competent Night Duty Manager that can take control of the hotel when most people's days are coming to an end! As your title implies, you'll be working through the night and into the morning, usually between the hours of 9:30pm and 8am (4 shifts on, 3 shifts off). As the hotel is open 24 hours a day, the type of customer you'll be dealing with may differ from those that you normally see at 3pm. They won't all be sober, and many may well be in their pyjamas...

As Night Duty Manager, you'll lead and support our team to ensure the effective running of the hotel during the night operation and oversee the Night Audit process. Responsible for ensuring our guests receive the highest levels of service, the nights team will provide a continual presence for guests, responding to requests and dealing with any enquires on reception, switchboard or from the hotel. You will have strong communication and organisational skills, and your commitment to delivering the highest levels of customer service will be unrivaled. A night in the life of a Night Manager is never dull, and this is an exciting opportunity to join a fantastic team on a permanent basis!

Reporting into the Front Office Manager, the role will be one of 2 full time dedicated Night Duty Managers plus 3 Night Porters for our FAB hotel, both responsible for each aspect of the shift. This will include running of effective systems and procedures around the night auditing and financial processes; acting as Duty Manager each night, maintaining security and Health and Safety at all times. Knowledge of Opera CLOUD and ORS is required. The role holder must have a proven track record of excellent guest relations and dealing with guest complaints.

About the Hotel

Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.

The hotel has one restaurant, two bars serving light bites and a wide range of drinks, along with hosting some of the city's top acoustic musicians every Friday and Saturday night. In addition, the hotel boasts 3 meeting and event suites catering for up to 180 guests, all offering 'Beatles inspired' iconic photographs of the Fab Four and the latest in audio-visual equipment, creating a playful environment for any event!

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Life Assurance

Cash Health Plan cover option available

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Cycle to work scheme

Social Events, Wellbeing and Team Activities

Uniform (Laundry / Dry Cleaning for Uniform)

Length of Service related holiday scheme

Recommend a Friend Scheme

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Types: Full-time, Permanent

Pay: Up to 28,246.40 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Paid volunteer time Referral programme Store discount
Experience:

Reception Supervisor: 2 years (preferred) Night Working: 1 year (preferred)
Work Location: In person