Job Description

Job Overview

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a busy office environment.

Duties

Greet guests warmly and check them in/out efficiently, ensuring all details are recorded accurately. Answer phone calls promptly and handle inquiries with professionalism and courtesy. Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times. Provide information about the hotel's facilities, local attractions, and answer any guest queries. Manage incoming and outgoing correspondence, including emails. Perform data entry tasks accurately and efficiently. Maintain an organised filing system for documents and records. Assist with clerical duties such as typing documents, preparing reports, and using Microsoft Office applications. Support the administrative team with various projects as required. Support the team in various duties across the hotel, demonstrating a flexible and proactive approach to work. While on reception you will monitor and assist with reception for other properties

Qualifications

Previous office or administrative experience is essential. Excellent communication skills with the ability to engage with guests and resolve issues in a professional and friendly manner. A strong understanding of customer experience and the ability to deliver exceptional service. A team player with the flexibility to support other areas of the business as needed. Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace. Strong phone etiquette with excellent communication skills. Exceptional organisational skills with the ability to prioritise tasks effectively. Experience in data entry and clerical work is highly desirable. Typing skills with a high degree of accuracy are required.
Job Type: Part-time

Pay: 13.00-14.00 per hour

Expected hours: 10 - 20 per week

Benefits:

Employee discount
Work Location: In person