Job Description

JOB TITLE

- Guest Services Supervisor

DEPARTMENT

- Front Office

CONTRACT TYPE

- Permanent

RATE OF PAY -

12.78 per hour plus amazing benefits

HOURS

- Part Time 16 hours

LOCATION

- Magor - NP26 3DG

ID

- REQ5683

OVERVIEW -

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Guest Services Supervisor based at our Ty-Magor Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE -

The ability to lead from the front - organise, inspire, and motivate your team to deliver excellence The confidence to tackle daily operational challenges and have a solution-focused mindset A track record of being able to create outstanding guest experiences in a high-expectation environment Drive efficiency and high standards in a fast-paced, quality-driven setting Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

Lead by example - ensure Front of House team members uphold department standards throughout your shift Deliver exceptional guest experiences from arrival to departure, making every moment special Train and develop the team to meet The Collections standards and evolving business needs Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere

BE RECOGNISED AND REWARDED -

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -

Access to career development training from day one Discounts on food & beverage and hotel stays Discounted leisure membership Free GP virtual appointment service 24/7 wellbeing helpline NEST pension scheme Social Club Staff appreciation events Monthly and end-of-year awards

GROW WITH US -

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.