Job Description

Job Ref:

PRO1005

Branch:

Mercure Blackburn Dunkenhalgh Hotel Spa

Location:

Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Variable shifts over 7 days

Hours per week:

40

Posted date:

13/10/2025

Closing date:

03/12/2025

We are seeking a dependable and professional Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.

Objectives of this role:

Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour Support the smooth operation of overnight tasks and processes Ensure the security and safety of the hotel and its guests Respond to any guest concerns or issues during the night Assist with minor cleaning duties and maintenance to maintain the hotel's presentation

Responsibilities:

Handle late check-ins and early check-outs Ensure the hotel is secure by conducting routine security checks Assist guests with any requests such as room service, transportation bookings, or other services Communicate with day staff regarding any issues or guest feedback that need to be addressed Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods Support any other night duties as required by the hotel

Skills and qualifications:

Excellent verbal communication and customer service skills Ability to work independently during nighttime hours Strong attention to detail and the ability to manage multiple tasks Ability to remain calm and professional in high-pressure situations Problem-solving mindset with the initiative to handle guest concerns promptly

Preferred qualifications:

Previous hospitality or night shift experience Knowledge of basic hotel procedures, including check-in/out and security Flexible availability to work overnight shifts, including weekends and holidays

Join the Team at Mercure Blackburn Dunkenhalgh Hotel Spa

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Are you looking to be part of a prestigious team in a stunning location? At Mercure Blackburn Dunkenhalgh Hotel Spa, we combine the historic charm of a 700-year-old country manor with modern facilities, providing our guests with exceptional experiences. Nestled in 17 acres of scenic parkland in the heart of the Lancashire countryside, our hotel offers a welcoming atmosphere and a range of top-tier services, including a luxurious spa, leisure facilities, and event spaces.



We are committed to offering our employees a supportive and dynamic environment where they can grow and develop their careers in hospitality. Whether you're interested in guest services, event coordination, or working in our renowned spa, there are plenty of opportunities to join a talented and dedicated team.

Why Work with Us?

Be part of a historic and beautiful setting with restored features and modern amenities. Contribute to creating memorable experiences for our guests, whether they are attending a wedding, hosting a conference, or enjoying a relaxing stay. Enjoy the benefits of working in a prestigious hotel while developing your skills and career within the hospitality industry. Join a supportive and inclusive work culture where your contributions are valued.

Located near popular attractions like the Trough of Bowland and Blackpool Pleasure Beach, the Mercure Blackburn Dunkenhalgh Hotel Spa offers a unique opportunity to work in one of the most beautiful areas of Lancashire.

Join Us

We are always looking for passionate, customer-focused individuals to join our team. If you're excited about the opportunity to work in a historic, vibrant environment where you can make a real difference, we'd love to hear from you.