Job Description

Job Purpose / Summary:

To adopt a security and safety conscious attitude, ensuring the safety of guests and hotel property. To provide a service for the comfort and satisfaction of the guests. To carry out in an efficient and responsible manner, key duties as for the Night Porter Duty List and daily hand over procedures.

Core Accountabilities & Performance Indicators

These indicators are what the Company can expect to see when the role is being performed to the required standard.

To ensure that high standards of cleanliness and service are achieved in all areas
Ensure all standard checklists are used as prescribed.

To be able to deal with any reasonable requests from guests in a professional manner.

Guest property lost / found procedure is adhered to.

To assist with the correct service of Restaurant/ Bar menu and beverages.

To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the Hotel and Company Standards.

To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.

Preparation of Conference rooms as detailed on function sheets and company brand standards.

Ensure all corridors are clear; fire extinguishers and fire doors are secure.

Conduct 3 safety floor checks during the night.

Clean and tidy public areas where necessary.

Order newspapers and deliver where necessary.

Carry out timely and efficient Morning Call service as required.

Service of drinks and light refreshments according to guest requests.

To understand the impact of effective cost control while undertaking the role.

To control costs through correct stock usage and minimising wastage, forecasting and managing workload.

Financial awareness and understanding of how the role impacts the hotel profit and loss account.

To use cleaning chemicals as directed, to achieve desired result and reduce wastage.

Record all accidents and injuries, which occur on the premises to the Duty Manager.

To ensure a good level of product and local knowledge for guests when requested.

Must be aware of hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.

Knowledge of local area i.e. Local shops and places of interest.

To be aware of the Licensing Laws in England and Scotland (where applicable)

Know who to direct guest to is unable to answer queries.

To ensure co-operation and compliance with all legislation relevant to your role.

Must attend all H & S and Fire Training as directed by designated Line Manager.

Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.

In use of company nominated chemicals, it is your responsibility to comply by COSHH.

Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.

To have a complete understanding of hotel and Company procedure in the event of a fire.

Ensure security for both self and all departments.

To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.

To ensure that Learning and Development is undertaken to enable you to fulfil your job role.

Attend hotel and departmental induction

Attend Job chats and Performance Reviews.

Development through NVQ training.

Being a Buddy for new starters.

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting Company and guests needs is required by all employees.

Benefits:

Discounted/free food
Job Type: Full-time

Pay: 12.21-12.75 per hour

Benefits:

Discounted or free food On-site parking
Work Location: In person