Job Description

Are you a night owl with a passion for hospitality?


Malone Hotel, based in Belfast, have an opportunity for a

Night Porter

(

16 hours per week

) to become a valued member of their growing team. The successful candidate will be responsible for providing a welcoming and professional service to guests while handling night-time security, reception duties, and hotel upkeep.

Key Responsibilities:

Handling late check-ins and early check-outs with professionalism and efficiency. Assisting guests with any overnight requests, ensuring their comfort and satisfaction. Maintaining the security of the hotel during nighttime hours. Setting up and preparing areas for the next day's operations. Performing general cleaning and tidying duties as needed. Ensure all guests and staff are escorted off the property safely. Nightly security checks on the Malone Hotel and Apartments. Ensure all relevant Health and Safety policies are adhered to and implemented.

About The Role

What we are looking for:

A friendly and professional attitude with excellent customer service skills. Ability to work independently and remain proactive during night shifts. Strong attention to detail and problem-solving abilities. Previous experience in hospitality or a similar role is desirable but not essential. Basic knowledge of hotel booking systems is an advantage. Right to work and live in the UK.

Company Benefits

As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Your employee benefits will include:

28 days' holiday for full-time staff. Departmental incentives and prizes. Experience vouchers. Free Parking and Uniform. Discounted friends and family rates. Seasonal staff parties.

Required Criteria

Highly responsible and reliable. A positive and friendly attitude. Strong work ethic and ability to work independently. A good command of written and spoken English. Right to work and live in the UK.

Desired Criteria

Basic knowledge of hotel booking systems is desirable but not essential as full training will be provided. Previous Night Porter experience in a similar role.

Skills Needed

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Exceeding Customer Expectations

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.


The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.


Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.


Relax and unwind with us. A warm Irish welcome to you!

Company Culture

We are always looking for enthusiastic and talented individuals to join our team.


As a family owned hotel, you're not only part of the team, you're part of the family.


Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.


The Malone inspires its teams to live by the company's core values;


Treat people really well Openness, trust and understanding The highest standards Perseverance and enjoyment One step ahead Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.


Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.


Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities

Salary

13.29 per hour