Job Description

The Royal Swan, Ashley Manor, Shedfield has opened its doors to public in October 2023 after an extensive refurbishment project with 37 rooms open and another 12 are still being refurbished. We are a close-knit team of highly skilled and passionate hospitality professionals making us a very exciting business to work for. We are looking for passionate talented people to join our team.

The Hotel is looking for a Night Porter:

Suitable candidates must be experienced in a similar position, organised, self-motivated and willing to undertake a variety of tasks. If you are passionate about customer service and work experience in the hotel industry, we would like to meet you. Ultimately, you will help create a pleasant and memorable experience for the guests.

The role will be

24 hours a week, 3 out of 7-night shifts

The Hotel Porter will be responsible for carrying out the duties of the front desk agent (such as check-ins, check-outs, room changes, dealing with emergency situations, performing wake up calls, and handling customer complaints). Furthermore, the Hotel Porter will ensure the Hotel is kept safe and secure overnight and make sure the hotel is ready for our guests in the morning.

RESPONSIBILITIES

Welcoming guests, and checking guests in and out, taking payments and returning deposits Providing friendly and courteous service to external visitors and internal staff Taking restaurant reservations and bookings for special occasions (afternoon tea, entertainment nights, etc.) Responding to guest requests and making sure they are comfortable throughout their stay Reporting maintenance concerns to the maintenance team Understanding and executing fire safety/emergency procedures Maintaining the cleanliness of the reception area, lobby, and other public areas Processing wake-up call requests Helping staff to set up rooms or move furniture Ensuring the safety of guests by, for instance, placing and removing signage that indicates wet floors or paint Patrolling the hotel and premises for security checks Preparing hotel reports for various departments
SKILLS AND QUALIFICATIONS

Strong communication and interpersonal skills (strong spoken and written English is essential) Listening/active listening skills Excellent customer service skills Flexibility and the ability to respond appropriately to changing situations Problem-solving abilities Discretion and sensitivity The ability to maintain professional standards under pressure Basic IT skills and knowledge of booking systems and software Be a 'night owl', who can maintain an efficient pace and positive attitude throughout the night shift Must be flexible to work on rota basis Language: English required, additional languages highly valued Positive, enthusiastic attitude, self-motivated person with the ability to work alone and in a team Knowledge of hotel operations, offers and the local area Previous experience in Health & Safety and First Aid is desirable

Experience:

Min 1 year experience in a similar Night role within a similar sized hotel Min 1year experience within a hotel
Job Types: Full-time, Part-time, Zero hours contract

Pay: From 12.50 per hour

Expected hours: No less than 20 per week

Additional pay:

Tips
Benefits:

Free parking
Schedule:

8 hour shift Every weekend Night shift
Experience:

Hospitality: 1 year (required)
Work Location: In person

Reference ID: Hotel Receptionist - 5