Job Description

Night Porter

Full-Time - 40 hours

The Role

We are currently looking for a full-time night porter who will work directly alongside the night auditor and night manager to ensure the highest levels of customer service throughout the night and resolve any issues in a quick and efficient manner.

In this role you will represent the Management during the night and provide support to the Front Office team.

Responsibilities

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Dealing with complaints, problem solving and any other issues that may arise.

Provide a warm, welcoming front desk service and ensure all guests needs are catered for.

Reconcile accounts including cash.

Investigate and resolve out-of-balance accounts.

Keep accurate financial records and ledgers.

Perform a full site closedown ensuring the security of all areas

Taking regular walks of the site and being pro-active in handling anti-social behaviour and complaints

Operating the Courtyard Bar from 12am onwards when required

Completing a full bar closedown after service

Following procedures for stock control and wastage monitoring

Preparing and delivering cold snacks from our new room service menu

Ensuring all function rooms are clean and presentable for viewing at all times

Setting up conferences, functions and events to an agreed standard

Assisting with event turnarounds and functions when necessary

Ensuring all public areas are presentable and tidy for the following morning

Directing guests around the site and assisting with luggage

Setting up room service breakfast and being able to help the restaurant team with breakfast setups and dinner closedowns as and when required

Be able to stand in as duty manager when needed

carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience

Oversee hotel operations during the night shift to ensure guest satisfaction and safety.

coordinate Front Office activities with other departments.

Find an effective and immediate solution to any issues that arise during the night.

Perform end of day for the hotel and banking tasks accurately and securely.

Run the night audit and reporting procedures.

The Ideal candidate will:

Have basic F&B experience which would be beneficial for the role but full training will be given. Holding a valid emergency First Aid certificate Full UK driving licence Be available 22:45 - 07:15 on any five nights per week, with night-worker experience.

In return we can offer

Staff Uniform

Being part of a friendly team of staff

Meals on duty

Complimentary use of the Leisure facilities and Gym

Staff discount on Food and Beverage Purchased on-site

Staff discount on the village shops

Discounted overnight accommodation (after 6 months of employment

Health & Safety

To ensure compliance with the Last Drop Village Hotel's Health and Safety policies. Understand the importance of Fire Safety.

About us

The Hotel has 135 bedrooms We have 1850 Leisure club members The Spa has 8 treatment rooms The hotel has a pub, teashop, gift shop as well as restaurant and bar. There are 500 spaces in our carparks
Job Types: Full-time, Part-time, Permanent

Pay: 12.61 per hour

Benefits:

Discounted or free food Employee discount Free parking Gym membership On-site parking
Schedule:

8 hour shift Monday to Friday Night shift Weekend availability
Experience:

hotel reception: 1 year (preferred)
Work Location: In person

Reference ID: LDV NT1