Job Description

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.


Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.


We have an exciting opportunity for a

Hotel Night Porter

to join our team!

DEPARTMENT:

General Hotel

REPORTS TO:

C&E Operations Manager

PRIMARY OBJECTIVE OF POSITION

To ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests' specification.

About Us:

We're committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.


Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.


Whether you're starting your hospitality journey, changing careers, or expanding your skills, we'll support you to reach your aspirations

Why Join Us?

Our success is driven by our people and our values guide everything we do and you'll help bring these to life every day:

G

uest - Crafting memories is at the heart of what we do

A

spirations - Driven by ambition, inspired by excellence

L

oyalty - Building lasting relationships, through trust and care

G

rowth - Positively growing our business and our people for impact

O

pportunities - Opening doors to progress, learn and lead

R

eward &

R

ecognition - Celebrating success, recognising contribution & rewarding achievements

M

omentum - Moving with purpose, adapting with speed and delivery with consistency

About The Role

TASKS, DUTIES AND RESPONSIBILITIES

Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service Review daily events sheets and set up rooms according to the specific requirements. Ensure good communication with all departments throughoutResortesort Ensure all regular and VIP guests are known and cared for accordingly Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift Be fully conversant with handling reservation enquiries. Be aware of all current offers. Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems Check-in late arrivals and check-out early departures in line with resort procedures. Ensure that wake-up calls are made promptly Ensure you have a well-founded understanding of all Resort regulations Runs a security check around the hotel regularly during the night Ensure all access toResortesort is secured as required by hotel policy and procedures Perform any related security duties as needed overnight Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action Assists in the set-up and breakdown of banquets, functions and conferences Take room service orders, prepare the food and drinks and deliver to guests Monitors Hotel Lobby area and ensures that guest requirements are being fulfilled Maintains a clean and tidy lobby and performs other cleaning duties when required Prepares night audit reports as requested

SECURITY, HEALTH & SAFETY

Maintains high confidentiality in regard to guest privacy Reports any suspicious behaviour of guests and staff to Duty Manager/Night Manager Notifies the Night Manager and Executive Housekeeper regarding any lost and found property Ensures that all potential and natural hazards are reported immediately, following the correct audit trail. Anticipates possible and probable hazards and conditions and notifies the Night Manager Fully understand the hotel's fire, emergency and bomb procedures Follows emergency procedures to provide for the security and safety of guests and employees Works in a safe manner that does not harm or injure self or others Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

Communicates effectively with guests, colleagues and supervisors Handles difficult situations effectively Attends meetings and training required by the Night Manager Accepts flexible work schedule necessary for uninterrupted service to the hotel guests Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to the Night Manager Continuously seeks to endeavour professionalism in own job Knows: + Hotel fire, bomb and emergency procedures
+ Hotel health and safety policies and procedures
+ Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
+ Hotel and corporate marketing and promotional programs
+ Corporate clients and clients generating high business volume
May be required to carry out additional duties not listed to suit the business demands

Required Criteria

Efficient IT Skills Excellent customer care and communication skills Excellent organisational skills with an eye for detail Well motivated, conscientious and able to work on own initiative Ability to undertake routine security and maintenance checks Be able to work night shift from 10.30pm - 7am for 5 nights per week Hands on approach to all areas within the hotel 3 GCSE or equivalent grade A-C (which must include English Language & Maths) Efficient IT Skills Must have 1 year's previous experience in a similar position

Desired Criteria

Food & Beverage experience Have experience dealing with customers face-to-face

Skills Needed

About The Company

Roe Valley Resort

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.


Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Galgorm Collection Resort

A luxurious retreat in the heart of Northern Ireland's countryside.

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland's premier luxury resort, offering a blend of traditional elegance and modern indulgence.


Whether you're seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.

125 elegantly designed guest rooms and suites Exclusive self-catering lodges, cottages, and shepherd huts Award-winning Thermal Spa Village, the largest in Ireland Signature treatments featuring Aromatherapy Associates and Gaia Skincare Three acclaimed restaurants offering gourmet and casual dining Chic cocktail and whiskey bars with extensive selections Championship golf course nearby, with bespoke golf packages Riverside hot tubs, saunas, and hydrotherapy pools Luxurious wedding and event venues with scenic backdrops Perfect base for exploring the Causeway Coast and Glens of Antrim

Where world-class relaxation meets authentic Irish hospitality.

Company Benefits

Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.


Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Free parking or Discounted parking , Social Opportunities, Employee Recognition Scheme

Salary

Not disclosed