Job Description

Night Porter
Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.
Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.
We have an exciting opportunity for a Hotel Night Porter to join our team!
DEPARTMENT: General Hotel
REPORTS TO: C&E Operations Manager
PRIMARY OBJECTIVE OF POSITION
To ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests' specification.
About Us:
We're committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.
Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.
Whether you're starting your hospitality journey, changing careers, or expanding your skills, we'll support you to reach your aspirations
Why Join Us?
Our success is driven by our people and our values guide everything we do and you'll help bring these to life every day:
Guest - Crafting memories is at the heart of what we do
Aspirations - Driven by ambition, inspired by excellence
Loyalty - Building lasting relationships, through trust and care
Growth - Positively growing our business and our people for impact
Opportunities - Opening doors to progress, learn and lead
Reward & Recognition - Celebrating success, recognising contribution & rewarding achievements
Momentum - Moving with purpose, adapting with speed and delivery with consistency
About the role
TASKS, DUTIES AND RESPONSIBILITIES
Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
Review daily events sheets and set up rooms according to the specific requirements.
Ensure good communication with all departments throughoutResortesort
Ensure all regular and VIP guests are known and cared for accordingly
Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
Be fully conversant with handling reservation enquiries. Be aware of all current offers.
Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
Check-in late arrivals and check-out early departures in line with resort procedures.
Ensure that wake-up calls are made promptly
Ensure you have a well-founded understanding of all Resort regulations
Runs a security check around the hotel regularly during the night
Ensure all access toResortesort is secured as required by hotel policy and procedures
Perform any related security duties as needed overnight
Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action
Assists in the set-up and breakdown of banquets, functions and conferences
Take room service orders, prepare the food and drinks and deliver to guests
Monitors Hotel Lobby area and ensures that guest requirements are being fulfilled
Maintains a clean and tidy lobby and performs other cleaning duties when required
Prepares night audit reports as requested
SECURITY, HEALTH & SAFETY
Maintains high confidentiality in regard to guest privacy
Reports any suspicious behaviour of guests and staff to Duty Manager/Night Manager
Notifies the Night Manager and Executive Housekeeper regarding any lost and found property
Ensures that all potential and natural hazards are reported immediately, following the correct audit trail.
Anticipates possible and probable hazards and conditions and notifies the Night Manager
Fully understand the hotel's fire, emergency and bomb procedures
Follows emergency procedures to provide for the security and safety of guests and employees
Works in a safe manner that does not harm or injure self or others
Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
Communicates effectively with guests, colleagues and supervisors
Handles difficult situations effectively
Attends meetings and training required by the Night Manager
Accepts flexible work schedule necessary for uninterrupted service to the hotel guests
Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to the Night Manager
Continuously seeks to endeavour professionalism in own job
Knows:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
Hotel and corporate marketing and promotional programs
Corporate clients and clients generating high business volume
May be required to carry out additional duties not listed to suit the business demands
About the company
Galgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Required Criteria

• Efficient IT Skills Excellent customer care and communication skills
• Excellent organisational skills with an eye for detail Well motivated, conscientious and able to work on own initiative
• Ability to undertake routine security and maintenance checks
• Be able to work night shift from 10.30pm - 7am for 5 nights per week
• Hands on approach to all areas within the hotel 3 GCSE or equivalent grade A-C (which must include English Language & Maths)
• Efficient IT Skills Must have 1 year's previous experience in a similar position

• Food & Beverage experience
• Have experience dealing with customers face-to-face