Job Description

WHO ARE WE

Nestled in the heart of London's prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.



Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.


At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We're on the looking for a passionate and guest-focused Night Porter to become a valued part of our outstanding Concierge team at Pan Pacific London.


You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.


If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Night Porter in our Concierge, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

Provide a warm and professional welcome and farewell to guests, assisting with luggage during late arrivals and early departures. Ensure guest comfort by handling overnight deliveries and pickups from guest rooms, and managing any guest or hotel package requests. Greet and escort guests to their rooms as needed during night hours. Monitor the lobby and public areas to maintain cleanliness, security, and guest satisfaction throughout the night. Assist with night audits or administrative tasks when required, supporting front desk operations. Respond calmly and efficiently to any emergencies or guest concerns, ensuring a safe and pleasant overnight experience.

YOUR BENEFITS WORKING AS A NIGHT PORTER AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here's what we offer:


Access to Mental Health First Aiders

An extra day off to celebrate your birthday

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity Policies

Eye Care Voucher Scheme

Social and Employee Wellness Activities

Employee Assistance Programme, including 24/7 virtual GP and financial advisors

Two hotel-wide social events per year, plus additional team gatherings

Flexible Work Policy

Complimentary dry cleaning for uniforms and work attire

Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

Guest Experience Programme

50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

30% Discount on internal spa treatments

30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

Complimentary meals prepared daily by our chefs

Two fully paid Study Days per year (in addition to annual leave)

Two fully paid Volunteer Days per year (in addition to annual leave)

Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group

Additional perks through YuLife

Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe--including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:


Hotel of the Year - Group (2023) | Catey Awards

Hotel of the Year - London (2022/2023) | AA Hospitality Awards

Forbes Five-Star Rating | 2022/2023

Forbes Five-Star Rating | 2023/2024

Forbes Five-Star Rating | 2024/2025

Forbes Four-Star Rating - SENSORY Wellbeing | 2023/2024

Forbes Four-Star Rating - SENSORY Wellbeing | 2024/2025

Please note:

All applicants for the role of Night Porter must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.


INDHOTEL