Job Description

Nights Porter
Job description

JOB PURPOSE

To provide excellent guest service at all times and ensure smooth running of the hotel during the night.

DUTIES AND RESPONSIBILITIES:

Take reservation using the hotel reservation system, ensuring maximum occupancy and rates are obtained

Check guests in and out, including preparation of guest bills and authorising payments

Dealing efficiently with day to day billing and guest service queries

Take food orders, service drinks at the bar, assist with food preparation

Clear/clean tables, buffet, kitchen and bar and meeting rooms

Report anything considered a health and safety hazard

Prevent abuse and/or destruction of hotel property

Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Responsible for looking after Hotel property at all times

Report to Manager on shift

Ensure safety and hygiene standards are met

To ensure that the company dress code is always adhered to

Bar duties -closing, serving drinks and restocking

Preparation of the breakfast (Setting up continental)

Completion of the duties checklist

Security of hotel, floor checks and monitoring of CCTV

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company

g) Hotel operation standards and department procedures

Job Types: Full-time, Contract

Shift Pattern - 22:45pm till 07:15am

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: 24,752.00

Benefits:

Company pension Flexitime Referral programme Work from home
Schedule:

8 hour shift Flexitime Night shift
Supplemental pay types:

Tips
Education:

GCSE or equivalent (preferred)
Work Location: In person

Job Type: Full-time

Pay: 26,410.00 per year

Benefits:

Flexitime
Work Location: In person