Job Description

Job Ref:

FOC1919

Branch:

New Bath Hotel Spa

Location:

New Bath Hotel Spa, Matlock Bath

Salary/Benefits:

Competitive Salary

Contract type:

Contract

Hours:

Full Time

Hours per week:

35

Posted date:

13/10/2025

Closing date:

15/11/2025

Who are we

New Bath Hotel Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

You'll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.


To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner. Ensure all revenue is correctly charged and monies keys are all securely kept at all times. Carry out timely and efficient morning call service as required. Order newspapers and deliver where necessary. Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary. Service of drinks and light refreshments during the night according to guest requests. To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards. To be able to check in/check out guests using the PMS system. To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction. Preparation of conference/board rooms as per function sheets and company brand standards. Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site. Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately. To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable) Must attend all HS, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

To have worked in a hotel or accommodation services business. To be able to work in a fast-paced environment and to enjoy it To be able to work independently, being self-motivated to complete the tasks. Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits

Competitive salary Excellent on-going support, training and development Stakeholder Pension entitlement Discounted hotel room rates for you, your friends and family * On-going incentives and rewards