Job Description

NIGHT PORTER

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Full Time


27,084 per annum plus monthly service charge typically 2,400 annually


37.5 hours


Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Provide an exceptional guest experience from check-in to check out Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards Ensure a presence on the front desk throughout the night Ensure guests requests are delivered with efficiency Ensure that public areas are maintained clean, neat, and tidy Liaise with the day team to ensure effective handovers Provide overnight cover in absence of the reservations team Be personally responsible for application of Health and Safety Hotel Policy Work cohesively with the management team to achieve our shared goals To ensure all comments are passed on to the Front Office and Assistant Front Office Manager with regards to any complaints, and ensure a manager speaks to the guests. To maintain 90%+ scores in audits conducted by mystery guests and associated brands (AA, Relais & Chateaux, Pride of Britain). To attend cross training & training courses as required. To ensure that the agreed standard of personal presentation is adhered to at all times.

Key Skills, Qualities & Experience

Friendly, courteous and helpful with excellent communication skills Detail orientated and drives standards Ability to meet deadlines and work under pressure Hands on approach to work, always being productive and looking to improve Enthusiastic about delivering great customer service to all our guests at Grantley Hall Possess a positive attitude and a desire to learn Motivated to go the extra mile for guests and colleagues Full UK driving licence is required

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

A monthly service charge - typically 2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation * C