Job Description

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.


BENEFITS


We are an equal opportunity employer offering a number of benefits and discounts as detailed below:


Spa treatments & products Accommodation and Dinner Onsite Parking Meals on duty Uniform Pension In house NVQ trainings Additional holidays with service Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we'd love to hear from you.



We have an opening for a "people person" who enjoys delivering a high level of customer service to our guests.



The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 10.30 pm-7.00am. The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.



The man duties and responsibilities include:



To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
Cash and Card handling, Key security.
To carry out the night audit in line with company procedures.
To carry out night security checks at the agreed times.
To identify any maintenance issues and log them on system.
To provide information and porterage service when requested.
To carry out guest wake up requests on time and deliver newspapers to rooms.
To check that only residents are on the premises once functions have finished.
To prepare and serve any food and drink from the 24 hour menu upon request to residents
To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
To comply with all the company's policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.


HOURS 40 PER WEEK 5 DAYS OUT OF 7



SALARY - Competitive.