Job Description

Job Summary

To ensure that all guests visiting and using Osborne Hotel services always receive a warm and memorable welcome. At all times be proactive and anticipate guest's needs and promptly action all guests' requests. Assist in setting up and cleaning of function rooms as well as lounge and Restaurant. Be responsible for security of the hotel and guests during the night.

Responsibilities

To ensure hotel is cleaned to company and departmental standards. To assist in the set up and maintenance of all public and service areas. To assist in cleaning of guests' facilities. To assist in the receipt of deliveries. To assist in the welcoming of guests, customers, and members to the hotel. To handle all enquires to the standards of the hotel. To be present if needed whilst guests are checking in and checking out of the hotel. To assist front of house teams when needed. To assist in the serving of meals/drinks to guests. To notify the management when stocks/supplies are low. Exceed guest's expectations by being professional, aware of guests needs and paying attention at all times. Be aware of functions, events, local area, inside and outside the hotel so that guest inquiries can be handled in an informative and reassuring manner. To ensure that all duties are carried out in accordance with statutory Health and Safety requirements, including food hygiene regulations. To adhere to all hotel standards in every interaction with members, guests, colleagues, and external suppliers and contacts of The Osborne Hotel. To manage all payment transactions in accordance with the Osbornes financial policies and procedures and to handle all transactions with diligence, honesty, and integrity. To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met. To participate, constructively, in performance reviews, and to work towards objectives & goals set out by the management team, and to improve any areas of performance felt necessary by management, in order to maintain an excellent level of customer service.

Night Porter additional responsibilities

Check in late arrivals. Check out early departures. Restaurant set up when required. Breakfast set up when required. Handle complaints during the night and be aware of escalating procedure. Communicate any complaints or pass on to Duty Manager or relevant Heads of Departments. Making sure all public areas are fresh and clean ready for the start of a new day. Carry out any security duties as required overnight making sure you do not disturb guests. Checking the Daily Function Sheets and being aware of what is happening in the hotel on a daily basis. Carry out various cleaning duties in back of house service areas. Setting up of Function and Conference rooms to a high standard. Ensure that all doors are locked including the main entrance door. Make sure no debris or cigarette butts at main entrance. Tour the hotel if possible, with the Duty Manager before clocking off. Make sure coffee machine is clean and ready for use by 07:30 am on a daily basis. Cleaning public areas of hotel. Report any accidents or incidents. Assist other departments when the need arise. For Health and safety please report any potential and real hazards immediately. Be able to take and transfer calls. Attend meetings and training as and when required.
This is by no means an exhaustive list of responsibilities. It is anticipated that this role may evolve and more responsibilities would be added to the current job description.

Qualifications

Previous experience in a hotel or hospitality setting is desirable. Strong interpersonal skills with the ability to engage positively with guests and colleagues alike. A proactive approach to problem-solving with a keen attention to detail. Ability to work flexible hours, including weekends and holidays as required by the business needs. Join us as we strive to create memorable experiences for our guests while fostering a supportive team environment!
Job Type: Part-time

Pay: From 12.26 per hour

Expected hours: No less than 20 per week

Benefits:

Discounted or free food Employee discount Free parking On-site gym
Work Location: In person