Job Description

JOB DESCRIPTION

JOB TITLE:

Team Member

DEPARTMENT:

Night Porter

REPORTS TO:

Supervisor

LOCATION:

Farset

Driving Licence Essential

Position in Organisation

General Manager (GM)

Supervisor

Team Member (TM)

Main Purpose of Job

The Team Member aims to satisfy the needs of our customers and business by delivering excellent service and business standards

The Team Member is the face of Farset and the ambassador of the business.

Main Duties

Sales & Service

Provides customers with appropriate service in a polite, efficient, and friendly manner, maintaining eye contact and smiling Adapts service style to suit individual customer needs Demonstrates knowledge of the Hotel/products / Services to advise customers in a professional and helpful manner Contributes to the team's success in achieving all sales targets through positive selling techniques Promotes company promotions to increase revenue, business leadership, and integrity Treats all colleagues politely and courteously at all times positively handles customer comments and takes appropriate follow-up action ensuring all customers leave with a positive experience Takes personal responsibility for meeting personal specific sales targets as issued by management Puts the customer at the heart of everything we do

Financial

Understands the reception team sales performance and targets Ensures all cash handling procedures are adhered to in line with CASP and escalates any breaches of policy to a supervisor or assistant manager Supports the supervisors and management with stock-taking routines escalating any issues or discrepancies if found

People (Personal Behaviour)

Is punctual and consistent in attendance, in compliance with weekly roster, to ensure minimal disruption to colleagues, work, and business performance Participates in and shares ideas in all training activities and team briefings as required Demonstrates a positive attitude even when under pressure Maintains good standards of personal hygiene, uniform, and general appearance by Farset uniform standards Treats all colleagues politely and courteously at all times Reviews team schedules daily and takes responsibility for own allocated shift to ensure consistency is maintained Ensures that no shifts are swapped with other colleagues without the express permission of the General Manager To act as the Fire Marshall for fire drills and or actual evacuations

Operational

Maintains all store displays by Business standards Consistently meets shift/daily sales targets Fully complies with Health & Food Safety, Health & Safety, Fire standards and procedures Ensures the building and its contents are secure at all times Follows company Cash, Coral, and till handling policies and security procedures, as contained within the CASP document. Must ensure the reception office is kept locked at all times and only those receptionists on duty or colleagues clocking in or out and who leave immediately after doing so are permitted in at any time. Must maintain an accurate track and trace register throughout the shift and that no one enters the building unless they have been subjected to this Carry out admin tasks as directed by management. To correctly and accurately maintain Coral. To raise training gaps to the Assistant Manager so that further refresher training can be facilitated Maintain security of the building at all times by understanding who is in To carry out all duties associated with room sweeps and maintain correctly all the documentation contained within the Needles Register To be responsible for creating and maintaining accurate daily, weekly, and monthly cleaning schedules for all areas. These should be signed off by the GM To ensure that they constantly stay abreast of current Covid regulations and make recommendations immediately to the GM for any changes that are required To ensure that the daily and weekly cleaning tasks are completed in adherence to the schedule set by the supervisor To follow the policy on lost property and ensure it is strictly adhered to To understand the reception area audit and to make sure that it is fully adhered to and that the standards reflect those detailed within the audit To carry out light maintenance duties as directed by the supervisor To set up the Conference Rooms nightly based on the requirements for the next day. To ensure that all equipment is stored correctly from conferences that day and to ensure everything is in good working order. Reporting any faults immediately by email to the GM and Conferencing team

Brand/Business (Awareness)

Follows waste procedures accordingly Ensures quality standards reflect what is expected Ensures that all business standards are met consistently and are in line with the Audit Follows the correct use of planograms to the requirement Supports the Supervisor and Management with effective implementation of all new promotions, product launches to time, and quality standards

Key Measurables

Excellent Customer Service Time Keeping/Attendance Nonswapping of shifts Service Observations Quality of Admin work Ability to use IT systems, including Microsoft Office (Windows 10) Ability to carry out cleaning tasks associated with the role

Key Working Relationships

Guests Colleagues Local stakeholders Local Community

Skills/Knowledge Required

Essential:

Driving Essential (Manual Vehicle) Strong customer service skills Organisation skills Time management Working in a team Take ownership of personal development IT Skills (Microsoft Office - windows 10) Online booking systems (Coral) Administration

Desirable:

Cash and Security Procedures Health & Safety
Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 18 per week

Benefits:

Company pension On-site parking
Schedule:

Day shift Night shift Weekend availability
Ability to commute/relocate:

Belfast, BT12 7DW: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 30/05/2025
Reference ID: F/1
Expected start date: 31/05/2025