Job Description

Job Overview

The QSHE team are an integral part of Mitie at Heathrow, proudly supporting the Mitie Team in their objective to ensure new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential.



As a role model, you must be inclusive, positive, and engaging, advocating the principles of 'You are Mitie' in everything you do going the extra mile for your team. Working in collaboration with the wider Mitie team, the role requires individuals to work autonomously with passion to deliver the exceptional every day, being fully committed across all the Mitie contracts at Heathrow

Main Duties

Primarily responsible for assisting the Night High-level Cleaning Manager Head of QSHE to ensure that Mitie operations are carried out in a safe and efficient manner.

Providing expert QHSE and Compliance support across the Heathrow contract.

Maintaining the integrated management system; ensuring a robust and efficient system is maintained, which complies with the requirements of the business and third-party quality, health, safety and environmental accreditations.

Maintain an up to date knowledge of legislation and codes of practice applicable to the company's business

Provide advice and guidance to operational managers and employees on QHSE systems and the Integrated Management System

Maintain QHSE Sharepoints so they reflect the Mitie Way for QHSE and relevant documentaions is current

Maintain the business registers, including but not limited to Equipment, Ladders, COSHH and RAMS and collate feedback from operational sites and management teams

Carry out assessments that are outside the competence of operational managers ie Significant Risk, COSHH, DSE and other assessments

Provide and deliver relevant Health and Safety training to the Mitie team as required.

Support and assist in insurance claims management by monitoring key trends, provide management information and identify risk management opportunities

Support and assist the wider Mitie team investigating accident, incident, near miss and hazard spot reports

Produce and communicate learning lessons from significant incidents and Insurance claims

Attend performance appraisals and work to agreed personal improvement and development plans

Attend relevant training courses as part of personal development needs and meeting changing business needs

What we are looking for

Experience of managing a high-level Soft Services support team, including absence management and development of staff.

Good organisational and time management skills with the ability to be flexible

Proven experience of analytical skills and bringing management information to life

Excellent IT skills with experience in Microsoft suite of programmes (Excel, PowerPoint & PowerBI) and Analytical skills

Working knowledge of Facilities Management sector

Able to work unsupervised and on own initiative, and to work as part of a team

Diplomatic and personable with ability to communicate at all levels

Ability to deliver to tight deadlines

Experience of claims management or the insurance industry would be preferred

Full UK driving licence

Strong interpersonal skills and the ability to build good working relationships