Job Description

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job:

Hotel Night Receptionist

Based in:

Cowley, Cheltenham

Reports to:

DUTIES AND RESPONSIBILITIES



Ensure the reception and coordination of arrivals and departures of guests, respecting quality standards. At night, ensure the daily End of Day closing on Opera. Maintain efficient administration within the department preparing and submitting operational reports on time. Ensure all equipment of the department is kept clean and in good working condition. At night, ensure the check-in of potential late arrivals or apply our no-show procedure. At night, ensure fire walks and safety checks are completed periodically throughout the night and address any hazards or concerns. Take charge of the hotel switchboard, inform customers, and redirect calls. Participate in the management of the hotel & general mailbox by replying and redirecting emails. Ensure the good passage of instructions in the team as well as a good communication of information to the housekeeping service. Ensure that the workspaces are well kept and that all public areas are reset and guest ready.Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest's belongings.

ABOUT YOU


Always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

Social, engaging and motivated. Reliable Flexibility to respond quickly and positively to a range of work situations. Excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

WHAT IT IS LIKE TO WORK FOR US?


Whether you're looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.


Here is what we can offer:

On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path. Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland. Staff discounts and benefits. Pension scheme.
INDHOTEL