Job Description

Night Shift Admin and Telephone Assistant

Location:

One of our nationwide offices (remote options)

Hours:

Night shifts (full and part-time) with some weekend and bank holiday cover

Salary:

Real Living Wage (location-based)

Contract:

Permanent (full-time or part-time considered)

GT Stewart Solicitors & Advocates is a nationally recognised, multi-office, multi-service firm known for its commitment to access to justice and excellence in client care. We are now recruiting

two Night Shift Admin and Telephone Assistants

to join our team in a newly created role that supports our critical out-of-hours service.

The Role

Working overnight, you will be the first point of contact for calls coming into the firm and will provide key administrative support to our legal teams during non-office hours. You will be responsible for triaging incoming enquiries, logging key information, and coordinating the firm's out-of-hours police station cover.

When call traffic is lower, you will carry out essential administrative tasks such as opening files, drafting standard letters, and updating internal systems.

What We're Looking For

You should be organised, reliable, and calm under pressure, with a professional and friendly telephone manner. While legal experience is desirable, it is not essential -- we are more interested in your ability to manage calls, follow procedures, and work independently and efficiently through the night.

Key Responsibilities:

Handling incoming calls overnight and managing enquiries in a professional manner

Coordinating our police station rota and liaising with on-call representatives

Logging calls, updating internal records, and escalating urgent matters

Drafting standard correspondence and opening new case files

Providing remote administrative support to legal teams across the firm

Working some weekend and bank holiday day or night shifts as required

The Ideal Candidate Will:

Be confident and self-sufficient working overnight

Have excellent communication and organisational skills

Be IT literate and comfortable using case management systems (training provided)

Be proactive, with high attention to detail and accuracy

Remain calm and professional when handling sensitive or urgent matters

Ideally have experience in a legal or professional services setting

Why Work With Us

You'll be part of a friendly, committed and forward-thinking team. We are proud of our paperless systems and the investment we've made in our IT infrastructure to support flexible, remote working.

Employee Benefits at GT Stewart:

Competitive salary

23 days annual leave (increasing with service) plus bank holidays

Your birthday off, in addition to annual leave

Pension scheme with employer contributions

Optional Benenden Health Care

Cycle to Work Scheme

Laptop provided

Ongoing training and development

Hybrid working culture and supportive management

Bi-annual staff parties (Summer and Christmas)

To Apply

Please send your CV and a brief cover letter outlining your interest in the role and availability to:

recruitment@gtstewart.co.uk

Job Type: Full-time

Pay: 24,570.00-27,007.50 per year

Benefits:

Cycle to work scheme Sick pay Work from home
Experience:

Administrative: 1 year (required)
Language:

English (required)
Work Location: In person