Job Description

Job Ref:

INT23753

Branch:

Mercure Nottingham Sherwood Hotel

Location:

Mercure Nottingham Sherwood Hotel, Nottingham

Salary/Benefits:

13.22 per hour with uncapped incentives

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Nightshift (2230 - 0700)

Hours per week:

Full Time

Posted date:

26/08/2025

Closing date:

02/10/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty Starting salary above national minimum wage Free staff parking

A day in the life of...

As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.



As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments.



You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Leadership skills: As Nights Supervisor you'll need to possess strong leadership skills to effectively manage and motivate the entire nights team. First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction. Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel. Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software. Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note before you apply: We will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. This role is being offered on a full time basis, as such, you must have no legal restrictions on your working hours

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The Mercure Nottingham Sherwood is perfectly positioned for leisure trips and city breaks. The hotel is just over a mile from Nottingham City Centre, so you can get there in less than 10 minutes by car. Interiors are inspired by the city's historic Lace Market, today a retail and dining destination. Head to the onsite gym or unwind in the heated indoor pool, sauna and steam room. Hungry? Head to the hotel's bar-restaurant for delicious dinner and drinks options in a relaxing setting.

The hotel is ideally located for exploring Nottingham City Centre, including local attractions like Sherwood Forest and Motorpoint Arena.
Sports fans can enjoy easy access to the homes of Nottingham Forest FC, Notts County FC and Nottinghamshire CCC. Our 12 meeting rooms can accommodate up to 200 guests, including a banqueting capacity for up to 160 diners. Each space has high-speed Wi-Fi and climate control, ideal for social or corporate events.

The hotel's strategic location accomodates for both international and domestic travellers arriving into East Midlands Airport. It is also close to Nottingham train station which is very well connected to cities all over the UK.