Job Description

Job Category: Care & Support
:
Job Title: Night Support Assistant
Contract Type: Permanent
Salary: 28,155.84 Per Annum
Working Hours: 37.5 Hours per week
Working Pattern: Monday to Sunday Shift Rota
Location: Tile House, Camden, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
About you
We are looking for a team player with good time management skills with the ability to motivate and support vulnerable people.
Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview
Role Profile:
Service Delivery:

• Provide waking night staff cover at the service on a rota basis including weekend shifts.
• Ensure that the project adheres to all the standards set out by One Housing Group (Part of the Riverside Group).
• Participate in handovers with the day staff at the start and end of each shift.
• Complete and coordinate nightly patrols in and out of the building (where required) to maintain high standards of security and to attend to customers night-time needs.
• Take all reasonable precautions for the health and safety of the project including implementing the fire procedure, room checks and health and Safety Inspections.
• Carry out welfare checks on customers as necessary throughout the night

Customer Support:

• To be accessible and responsive at all times to customers concerns and requests for information.
• To support customers to maintain high standards of health care.
• Ensure customers are enabled and empowered to get involved in the running of the service through consultation and participation.
• Ensure all customers are fully informed and familiar with local practice and procedures with particular reference to the Health and Safety Regulations, fire drills etc
• Ensure at all times that other team members are aware of relevant issues about the customers.
• Assist in maintaining customer files and ensure accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the relevant database (Inform).
• Ensure that all customers are fully informed and familiar of changes in local practice and procedures.

Other Information

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values - "Our Riverside Way".
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Person specification
Knowledge, Skills and Experience
Essential

• Demonstrable experience of working with vulnerable adults, whether in a voluntary or paid capacity
• Good team worker
• Good time management skills
• Good organisational skills
• Ability to motivate and support vulnerable adults
• IT skills including the use of Microsoft packages such as Word

Skills Required