Job Description

L

atemate (Night Team Member)

room2 Belfast

Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.


Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.This enables us to innovate rapidly, deliver high-quality guest experiences, and maintain brand integrity as we scale at pace.


With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK.

Purpose of the role

Our late roommates are a family of real people with real personalities. We are people who approach strangers as friends, who share in the highs and lows of our guests' days, and who take delight in welcoming back guests time and time again.


As a latemate, it's your role to ensure every guest who enters our hometel has a positive and memorable experience. As our latemate, you will know and understand what it means to deliver amazing hospitality across our food and beverage and customer-facing outlets and will thrive on the challenge of always exceeding guests' expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

Key Responsibilities

People

Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention. Assist the guests with checking into their rooms and ensure they are happy. Deliver the best customer service experience for locals and guests Help prepare and service a great range of drinks and a fantastic, freshly produced menu Make your service smooth, confident and tailored to every individual who walks in the door. Have a can-do attitude, understanding all brand standards and reading your guest's needs. Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front-of-house areas amazing. Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise. Be proud of Winnie's Cafe and know that your contribution is a large one when it comes to the overall operation of the department. Your Health and Safety and food safety knowledge is evident on shift at all times. Be well-presented for every shift. Deliver a memorable service to guests at all times; from booking a stay through to coffee and farewells,.

Places

Have a good understanding of the local area and promote local attractions Help promote our locally sourced menu items Have a keen eye on what is happening in our community Always keep an eye out for new business opportunities

Planet

Help with the continued effort to deliver zero waste Follow all company policies on recycling Attend and contribute to our Team Planet events

Pay range and compensation package

Competitive salary up to 12.60ph and discretionary bonus scheme 1 free night stay annually at our properties, with generous employee discounts thereafter. Loyalty rewards and referral bonuses. Company sick pay scheme. 2 paid volunteer days per year and annual fundraisers. Additional annual leave with length of service. Cycle to work scheme and use of gym facilities in our hotels. Access to activity workshops and an Employee Assistance Programme. Regular social activities.

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