Job Description

```Duties```

To be the first point of contact for all telephone calls and visitors to the YMCA and to deal effectively with queries. To deal with emergencies appropriately and complete all necessary paperwork. To ensure that only authorised persons have access to restricted areas and that clients visitors only have access according to procedures. To ensure that information is relayed to appropriate staff efficiently. To ensure that the safety of staff and residents is not compromised. Make contact with emergency on call or emergency services if appropriate. To provide hand-over to day staff/ night staff to ensure excellent communication is maintained Provide support and assistance to individuals in need. Monitor and report any changes in the individual's condition or behaviour to the appropriate supervisor or healthcare professional. Provide emotional support and companionship to individuals under your care. Follow all safety protocols and maintain a safe environment for both yourself and the individuals you are supporting.
```Requirements```
- Excellent communication skills and the ability to interact with individuals of all ages and backgrounds.
- Compassionate and patient nature with a genuine desire to help others.
- Ability to work independently or as part of a team.
- Flexibility in working hours

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Casual dress Company pension Employee discount Gym membership Referral programme
Education:

GCSE or equivalent (preferred)
Work Location: In person