Job Description

Job Ref:

INT23423

Branch:

Hampton by Hilton London Stansted Airport

Location:

Hampton by Hilton London Stansted Airport

Salary/Benefits:

26624

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

07/07/2025

Closing date:

20/08/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Flexible working opportunities*
Company sick pay - Giving you piece of mind when you need it the most*
Minimum of 30 days holiday*
Staff meals on duty*
Paid breaks*
Starting salary above national minimum wage*
Access to hotel gym facilities*
Career and lifestyle breaks - Allowing you to take time off for key life events.*
Free staff parking*

A day in the life of...

As our nights Guest Service Advisor you'll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You'll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities



As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.



You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained. Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues. Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner. Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace. Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Hampton by Hilton London Stansted Airport provides a fun and relaxed atmosphere for guests to kick back and relax during their stay. Direct airport terminal access is only a few steps away via a covered walkway, providing great connections via rail or road to central London and the rest of the UK. Wake up to a hot breakfast, included with your stay. Spend time with friends at the bar, or grab something to eat from our lounge menu. Energise with contemporary cardio, resistance and weights equipment in the complimentary 24-hour fitness suite. Plan a meeting in one of two spacious boardrooms, with space for up to 12 delegates each. Boardrooms are fully equipped with state of the art A/V equipment and more, making your meeting easy and successful. Stay productive in the 24-hour work zone, where you can print documents and surf the web with free WiFi.



We focus on personality when recruiting new Team members. We seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team? Are you excited about becoming part of the opening team at brand's largest property in Europe?



Then we want to hear from you!!!