Job Description

An exciting opportunity has arisen for the post of Health Care Support Worker, Band 3 on St Caradog Ward which is an Adult Mental Health Ward, in Haverfordwest.



The successful applicant will have experience of working in an adult acute in-patient setting and will demonstrate dynamic and innovative practice.



The Service strives to provide high quality acute inpatient mental health care to the local population and the post holder would be expected to demonstrate leadership and resilience in the face of the day to day clinical, managerial and professional demands of the role.



The Nursing Support Worker is a vital part of the multi -disciplinary Team. Acting under the direction of registered nurses, the Nursing Support Worker is responsible for engaging in a variety of interventions with patients. These range from direct, compensatory nursing care, working in accordance with observation and engagement policies, monitoring physical health and engaging in psychosocial interventions in the wider community and in the patient's own home.



The Nursing Support Worker contributes to the patients' recovery pathway in a number of keyways. They provide the patients with role modelling as regards effective and reciprocal communication and relationships.



Multi-disciplinary assessments and mutually agreed Care and Treatment Plans rely heavily on information gained via the direct patient contact that the Nursing Support Workers provide.



If you enjoy the challenge of working in a busy environment we would like to hear from you. Successful applicants will work as part of a multi-disciplinary team but must be able to work flexibly to suit the needs of the service and within a shift system providing 24 hour a day cover, 365 days a year which includes nights. Some of the duties may include:



Assist in the provision of care of patients.



To work in support of the qualified nurses and be directed and supervised by them to undertake assigned tasks.



Develop and maintain a good working relationship with patients through regular contact and ensure their safety and well-being.



Ensure the confidentially of patients and clinical documents at all times.



Report any complaints, untoward events, or incidents to qualified nursing staff, and where appropriate under their supervision, complete the appropriate records.



To respect the dignity, privacy, and independence of patients always.



Be involved in discussion on the development of patient centred programmes



Be aware of patients on Mental Health Act restrictions and record/report accordingly to qualified staff.



To respond to emergency calls under the guidance of qualified staff.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Interview will be held on 06/10/2025



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.