Job Description

NYX Counter Manager



Unleash Your Creativity



At NYX Professional Makeup, we believe that beauty is a canvas for self-expression--a bold and fearless celebration of individuality. Inspired by artistry and driven by a passion for inclusivity, we create high-performance, professional-grade makeup that empowers everyone to experiment, play, and showcase their unique style.



With innovation at our core, NYX combines cutting-edge formulas with vibrant colors and diverse textures, delivering transformative products that redefine creativity in beauty.



Dedicated to inclusivity, authenticity, and empowerment, we offer personalized experiences and accessible solutions, inviting everyone to join a community where artistry knows no limits.



Join us in shaping the future of beauty, where creativity meets innovation, and become part of a brand that celebrates individuality, self-expression, and the artistry within us all.

Who we are looking for:

A Makeup Maven: You're passionate about all things makeup and beauty, and love sharing your expertise with your team and customers. You excel at providing personalized advice and helping people discover the perfect NYX Professional Makeup products to express their creativity and feel empowered. A Relationship Builder: You are skilled at creating authentic connections and making people feel at ease. You enjoy engaging with customers, understanding their unique needs, and helping them craft bold and artistic makeup routines that reflect their individuality. A Team Developer: You are enthusiastic about coaching and mentoring others. You recognize potential in your team members and empower them to achieve their best, fostering a culture of growth and creativity. A Trend Leader: You stay ahead of the latest makeup, beauty, and wellness trends, both online and offline. You know how to inspire others and build a community around your passion for artistry and self-expression. A Driven Achiever: You are ambitious, motivated, and thrive on challenges. You are excited to create innovative in-store experiences and deliver exceptional results through your team. A NYX Professional Makeup Ambassador: You embody the values and mission of NYX, celebrating artistry, inclusivity, and individuality. You are proud to represent this bold and creative brand and share its story with customers.

What you will be doing:

People Management and Development

Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the world of NYX Professional Makeup. Drive ongoing development to enhance individual skills and maximize team effectiveness. Performance Monitoring and Feedback: Offer regular feedback to team members on productivity, service quality, product knowledge, and selling techniques. Celebrate achievements and identify opportunities for improvement. Performance Management: Actively track team performance, address underperformance, and implement strategies to drive improvement and success. Talent Acquisition: Lead recruitment efforts to identify and attract top talent, building a high-performing team of Beauty Advisors. Employee Relations: Foster a positive and productive work environment by addressing and resolving HR-related matters within the team.

Elevating Customer Experience

Brand Excellence: Represent NYX Professional Makeup as a brand ambassador, delivering a bold and creative customer experience through personalized service and impeccable merchandising standards. Product Expertise and Storytelling: Confidently demonstrate products, share the artistry and values of NYX, and provide tailored advice and techniques to meet customer needs. Service Model Delivery: Ensure the team consistently delivers the NYX Professional Makeup service model, creating memorable and exceptional customer experiences.

Driving Retail Performance

Achieving Sales Targets: Develop and execute strategic plans to meet and exceed retail targets and KPIs, driving sustainable growth and profitability. Event Creation and Execution: Plan and implement engaging events and activations that excite customers and showcase NYX Professional Makeup products and innovations. Innovation and Business Development: Contribute creative ideas and implement strategies to drive new business growth, leveraging product launches and key brand moments to maximize impact. Client Loyalty: Build and maintain strong relationships with customers, fostering long-term loyalty and repeat business.

Operational Excellence

Teamwork and Training: Collaborate with your team and complete required training programs to stay updated on product knowledge and brand expertise. Administrative Tasks: Efficiently manage daily and weekly administrative responsibilities using designated platforms (Tamigo/One Retail). Counter Standards: Maintain the highest standards of hygiene, organization, and presentation to create an inviting and professional counter environment.

Support and Development - Invest in Your Future with NYX Professional Makeup



At NYX Professional Makeup, we are committed to your personal and professional growth. Here's how we'll support you:

Comprehensive Onboarding: Begin your journey with a dynamic mix of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. Continuous Learning: Benefit from ongoing mentorship and training with your Area Manager, Education Manager, and peers, building expertise in retail best practices, service excellence, and makeup artistry. Immersive Brand Experience: Connect with the NYX Professional Makeup community at our inspiring head office in White City, London, for an immersive induction that deepens your understanding of our brand and values. Exclusive Product Previews: Stay ahead of the curve by experiencing the latest innovations and trendsetting NYX products at regular training events. On-Demand Learning Resources: Access a wealth of self-directed learning materials through our internal platform, enhancing your knowledge and building valuable connections. Career Growth Opportunities: Collaborate with your Area Manager and Education team to map out your career path and unlock your full potential within NYX Professional Makeup and L'Oreal Luxe.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oreal



Join L'Oreal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

Competitive Compensation: ?Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks: ?Enjoy access to an incredible selection of products from over 35 renowned L'Oreal brands at our exclusive staff shop. Generous Time Off: ?Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits: ?Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program: ?Share the L'Oreal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives: ?Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oreal for the Future initiatives. #Beautythatmovestheworld

At L'Oreal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oreal.