Job Description

Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, weve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and were committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
As an Ocean Freight Import Co-Ordinator, you will work with around 100 colleagues based throughout the UK using your talents to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
Key Responsibilities:

• Delivering excellent customer service through our DGFs 10 Customer Commitments
• Support, drive and commit to the Companys overall Strategy
• Manage end-to-end process for OFR Import and designated customers
• Communicating with customers to meet their requirements
• Administration and management of own operational data, included financial review
• Support and monitor objectives set by Station Manager in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers
• Support Sales in interaction with key customers
• Supports implementation of OFR strategy
• Fully ensures compliance with varying countries requirements
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Proven imports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPIs.
• Proven experience in Ocean Freight
• Results driven and good attention to details
• Good written and spoken English and excellent telephone and e-mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• Good commercial attitude
• A level education or broad GCSE level education.

Benefits:

• Shift Pay (subject to terms)
• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: OFR Ops Manager
Whats Next?
If you would like to be considered for this position, then please apply via our with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.