Job Description

Company:

Truestone Construction

Job Type:

Full-time

Role Overview

Truestone Construction is looking for a proactive and organised Administrative Support professional to manage our day-to-day administrative operations. You will play a key role in handling client inquiries, maintaining communication with the team, tracking expenses, and supporting our growth. This role requires excellent communication skills, attention to detail, and the ability to prioritise tasks efficiently.

Key ResponsibilitiesLead & Inquiry Management

Monitor and respond to incoming leads via Checkatrade, Facebook, Instagram, and email. Prioritise high-value inquiries and notify the Director immediately. Ensure all inquiries receive a response within one working day. Log all leads and appointments accurately into the Monday Planner system.

Team & Communication Coordination

Maintain regular communication with the Director regarding priorities and updates. Track team availability and assist with resource allocation. Keep an overview of ongoing projects, schedules, and deadlines.

Financial Awareness & Planning

Track expenses and maintain organised financial records. Monitor VAT timelines and assist with submission preparations. Report unusual or unexpected financial activity.

Organisation & Systems Management

Maintain backend systems to ensure information is accurate and accessible. Use Monday Planner to track tasks, schedules, and project progress. Keep records and client documentation updated and properly stored.

Growth & Outreach Support

Follow up on previous inquiries to help convert leads into new projects. Assist with outreach to potential clients. Support initiatives that contribute to business growth and repeat customers.

Social Media & Online Presence

Monitor messages and comments daily on social platforms. Respond promptly and professionally to all inquiries. Inform the Director of opportunities for engagement or potential leads.

Logistics & General Support

Be available by phone for urgent matters. Assist with arranging materials or equipment deliveries when needed. Provide general administrative support to the team.

Weekly Responsibilities

Attend a weekly review meeting with the Director to discuss progress and priorities. Update the Monday Planner with completed tasks, upcoming deadlines, and workflow adjustments.

What We're Looking For

Proactive mindset

- You act before problems arise.

Strong attention to detail

- Accurate records and organised scheduling.

Excellent communication

- Clear and consistent updates with the team and clients.

Responsiveness

- Fast replies to build trust with clients.

Financial awareness

- Understanding of expenses and business costs.

Reliability

- Dependable and committed to supporting the business.

Growth-focused attitude

- Willing to help drive new business opportunities.

Tools & Platforms You Will Use

Checkatrade Email Facebook & Instagram Monday Planner Phone communication

How to Apply

If you're passionate about supporting a growing construction company and meet the requirements above, please submit your application through Indeed. We look forward to hearing from you!

Job Type: Full-time

Pay: From 24,420.00 per year

Benefits:

Work from home
Work Location: Hybrid remote in Beckenham BR3 5TR