Job Description

Fountain Centre, College Street, Belfast BT1 6ET

Varies

028 90 313033

belfast@minstercleaning.co.uk

Further Info:

FULL TIME

Monday-Friday (30 total hours)

There are some

great reasons

to work for Minster Cleaning!

Further Information

-----------------------

Monday-Friday

PERSONNEL SPECIFICATION

POST: Office Administrator

Applicants must indicate how their qualifications, experience and attributes meet the requirements stated in this specification.

Qualifications Essential

A minimum of 5 GCSEs (Grades A*-C) including


English Language and Mathematics, or equivalent

PREVIOUS Essential

3 years' experience in a busy Administrative

EXPERIENCE

environment


Excellent organisational skills


Experience of Microsoft Office

JOB RELATED Essential

The ability to communicate effectively with a wide

ACHIEVEMENTS

range of people


Evidence of excellent organisation skills and ability to work in a pressurised environment to meet tight deadlines


Ability to work on own initiative with good judgement


Ability to exercise integrity and confidentiality


Evidence of managing correspondence


Evidence of managing relationships with clients and stakeholders


Evidence of preparing reports


Evidence of organising meetings/events

INTER-PERSONAL Essential

Excellent communication skills

SKILLS

Team player. Positive attitude.

JOB DESCRIPTION

POST: Office Administrator

REPORTING TO: Commercial Manager

About Us:


Minster Cleaning Belfast is a trusted commercial cleaning provider committed to delivering reliable, high-quality cleaning services to businesses across the region. With a focus on professionalism, consistency, and customer care, we work closely with our clients to create clean, safe, and welcoming environments. As part of a well-established UK-wide network, we combine local service with national standards, ensuring our team has the support, training, and resources needed to excel.


About You:


You will need to be a professional, motivated, enthusiastic, confident and methodical individual who is comfortable working in a fast passed environment, with experience managing multiple projects.


Job Purpose:


To support the efficient day to day operation of the office and cleaning operations. As the primary point of contact the individual will build positive staff, client and supplier relationships.

Duties and Responsibilities

Responsibilities & Accountabilities:

General Administration:

Manage day-to-day office tasks, ensuring smooth and efficient operations across the business.

Data & Reporting:

Maintain accurate records, produce regular reports, and update internal systems to support operational planning and decision-making.

Systems Management:

Work confidently within company software and scheduling systems, ensuring information is up-to-date and processes are followed correctly.

Client Relationship Management:

Build strong, professional relationships with clients, responding promptly to queries and supporting high levels of customer satisfaction.

Team Coordination:

Communicate effectively with supervisors and cleaning staff, ensuring they have the information, schedules, and support they need.

Scheduling & Planning:

Assist with rota management, job scheduling, and ensuring resources are allocated appropriately.

Quality Assurance Support:

Help monitor service standards by logging issues, following up on actions, and supporting service improvement processes.

Documentation & Compliance:

Keep documentation, contracts, onboarding records, and compliance files up to date and organised.

Communication:

Act as a central point of contact in the office, ensuring clear and timely communication across the team and with clients.

Problem-Solving:

Address day-to-day operational challenges proactively and escalate issues when necessary to ensure continuity of service.


The job description is a guide to the duties expected of the employee.
Because the nature of the job requires flexibility and adaptability to change, the duties will vary from time to time.
The company maintains the right to require the employee to undertake duties within his/her capabilities that are not necessarily recorded in the initial job description.
The company maintains the right to require the employee to carry out his/her duties in such departments/at such locations as necessary.

Contact details:

Email: belfast@minstercleaning.co.uk