Job Description

Company Overview

Hashtag Warehouse Ltd is a family-run, fast-growing, sustainable, e-commerce services company serving the music and ecommerce industry, based near Biggleswade. We specialise in handling end-to-end solutions for our clients, this includes building Shopify stores, producing merchandise & media, managing fulfilment and global shipping for online orders, along with touring support and customer service.

If you're passionate about music, creativity, strive for precision and don't mind dad jokes, you'll fit right in.

Role Overview

In this administrator-based role, you'll play a key part in our daily operations, supporting various administrative functions across all our services. The role is dynamic and multifaceted - on any given day you might be adding new products to our WMS and Shopify stores, managing incoming deliveries, emailing with a clients management and their end-consumers or assisting with an IT or finance task to assist in keeping the business running smoothly. This is a fantastic opportunity for a highly organised, tech-savvy, and proactive individual who enjoys wearing multiple hats, and capable of being adaptable.

If you are flexible, have a can-do attitude, and great attention to detail over the little things, then tell us about yourself.

Key Responsibilities

Office administration & management / digital organisation

Product setup & management

Order fulfilment support

Communications with clients, suppliers and end-consumers

Basic IT assistance

Basic finance assistance

Cross-role support

Candidate Requirements

Experience & knowledge:

1-2 years of experience in an administrative, office role or a degree is mandatory. Experience with Excel (vLookups and pivot tables) is necessary and any within the e-commerce industry is a major advantage. Knowledge of Warehouse Management Systems (WMS), Shopify and QuickBooks are also of interest.

Skills:

the ideal candidate will have exceptional organisational, multitasking and prioritisation skills and the ability to stay focused. We need you to have a high level of accuracy in everything you do; you'll be someone who naturally double-checks their work and takes pride in getting things right.

Ability to work with and quickly learn new technology is essential. Being comfortable with understanding logic-based scripts and rules is also required.

Excellent written and verbal communication skills. Politeness and professional in emails, and comfortable speaking on the phone with customers.

Basic numeracy & fiscal aptitude:

You'll be dealing with numbers often, so a head for figures helps. Likewise, you should be willing to troubleshoot minor tech issues and coordinate with professionals on projects and bigger issues for potential solutions.

Team player:

A positive attitude and team-oriented mindset. We are a small team, and occasionally it's "all hands on deck" to meet deadlines. We're looking for someone who's willing to roll up their sleeves and is eager to help, even if it means standing packing orders all day in the warehouse.

(Note: Legal eligibility to work in the UK and fluency in English are required.)

Salary & Benefits

Salary:

25,000 - 30,000 per annum

, depending on skill set and experience.

Employment type:

Permanent, in-office, full-time (Monday to Friday, 8-5).

Holidays & perks:

20 days paid holiday (28 including bank holidays) and enrolment in the company pension scheme. We also offer a relaxed office/warehouse environment (casual dress code, regular pizzas) Plus, plenty of quality coffee, biscuits and playlist arguments!

Training & support:

We will provide on-the-job training to get you up to speed with our systems and processes.

This role offers excellent progression potential within our growing business. As you prove yourself, you will have the chance to take on more responsibilities and advance your career. We are a growing company, so new positions and opportunities are likely to emerge. An Administrator who excels and is capable of leading, could grow into a range of key roles. Whilst admin is your core duty, you'll have the opportunity to carve out a niche based on your strengths. We also encourage continuous learning (for example, taking online courses, attending relevant workshops or obtaining certifications, which we can support). In short, join us now and you could grow into a leadership role as our team expands.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee mentoring programme Free parking
Ability to commute/relocate:

Biggleswade SG18: reliably commute or plan to relocate before starting work (required)
Application question(s):

What do you wish to achieve in your professional career? Please let us know why this role sounds interesting to you? Please let us know why you think you would make a good fit to join our 'family'?
Education:

A-Level or equivalent (preferred)
Experience:

admin/office: 1 year (preferred)
Work Location: In person

Application deadline: 10/08/2025
Expected start date: 18/08/2025