Job Description

Full time: 40 hours per week

08:30 - 17:00, Mon to Fri

Location: Coalville, Leicestershire

Reports to: Warehouse and Inventory Manager

We are looking for an enthusiastic office administrator to join our fast-growing Mobile Cafe Franchise business. This is a varied role, involving day to day administration for the main business and partner businesses, alongside sales/event/marketing support and assisting with picking and packing within the warehouse when required.

The role is primarily office based with occasional warehouse work; duties and responsibilities (spanning across main and partner businesses) include but not limited to:

Answering phones, dealing with customer emails and requests

Reception entry monitoring and greeting visitors

Refreshments for visitors

Responding to time sensitive franchisee issues and queries

Checking inventory and maintaining stock levels

Picking, packing and arranging collection and delivery of products

Compiling and sending out regular customer correspondence

Assisting with new franchisee administration tasks

Liaising with clients and potential customers on the telephone

Coordinating, scheduling and organising meetings and subcontractor works

Filing, typing, drafting, scanning, copying, administrative functions, taking notes or minutes

Directing event enquiries to the correct Franchisee or head office team member

Supporting at consumer facing shows and events

Supporting Sales and Recruitment Manager with new Franchisee leads and discovery bookings

Processing and uploading new leads to the database

Carrying out follow up sales calls when required

Booking travel and accommodation for field-based Hospitality Support Team

Maintaining office cleanliness, including weekly vacuum cleaning, emptying bins as/when required

Supporting Marketing department with social media posts to raise business awareness/profile

We are looking for someone with strong administrational skills, significant experience within a busy office environment and who will enjoy the varied nature of this role.

Applicants must have an excellent telephone manner combined with superb oral and written communication skills; as well as a good working knowledge of Microsoft Office applications, including proficient use of Excel and google sheets.

A good aptitude for learning basic IT systems is also important and a genuine commitment to high levels of customer service is essential.

A large portion of the tasks involved with this role will require good organisational skills, along with a high degree of self-motivation and the ability to manage your own workload.

As we are a small team, a helpful attitude and willingness to pitch in with other tasks outside of the role when required is extremely important.

Ideally hold a UK driving licence but not essential.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person

Application deadline: 23/07/2025
Expected start date: 08/08/2025