Job Description

Air Passenger Solicitors is a law firm specialising in flight delay and cancellation compensation claims. We are seeking an organised and reliable individual to manage email communications between airlines, courts, and our clients.

The role is primarily administrative and client-facing, requiring confidence in written communication, strong organisational skills, and the ability to multitask in a fast-paced environment. Fast and accurate data entry is key.

Full training is provided for candidates without prior legal experience, although experience in a legal, customer service, or similar administrative role would be desirable. The successful candidate will also assist with general administrative duties as required.

Responsibilities

Manage and respond to email communications with airlines, courts, and clients Accurately enter and update data across internal systems and spreadsheets Monitor inboxes and ensure enquiries are dealt with promptly and appropriately Assist with general administrative tasks as required by the team Maintain organised digital filing systems for correspondence and documents Support the smooth day-to-day running of the office Handle ad-hoc administrative duties as they arise
Experience and Skills

Previous experience in a customer service, administrative, or similar role is desirable Confidence in written communication with a professional and clear tone Strong organisational skills and attention to detail Ability to multitask effectively in a fast-paced environment Fast and accurate data entry skills Comfortable using computers and learning new systems Reliable, well-organised, and able to work independently as well as part of a team
Job Type: Full-time

Pay: 29,000.00 per year

Work Location: In person