Job Description

Job Advert


At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law.

PURPOSE OF THE ROLE:

As Operations Support Administrator you will be responsible for the management of all incoming and outgoing post and cheques, ensuring all files are up to date with the relevant documentation to assist in the delivery of a superior consumer journey.

AS OPERATIONS SUPPORT ADMINISTRATOR YOU WILL:

Open and sort all incoming post including cheques, ensuring accurate distribution Scan all incoming documents on to the system, allocating to the correct files Work with finance to clear office balances in preparation for file closure Supporting with submission of applications against our ATE policies Assist file handlers with general queries to aid file progression Manage multiple inboxes actioning emails from clients as well as third parties Oversee facilities activities including ordering groceries, stationary, dealing with visitors etc Manage the printing of all outgoing post, ensuring any inaccuracies are logged and corrected Perform any other administrative duties and support in dealing with customer queries as required

SKILLS AND EXPERIENCE REQUIRED TO BE SUCCESSFUL IN THIS ROLE:

Experience of working in the personal injury sector Ability to work individually, and part of a team Proven administration skills Confident and capable decision maker Excellent written and verbal communication skills Demonstrate attention to detail Ability to work under pressure to strict deadlines Strong IT competence Excellent customer service skills

PERSONAL ATTRIBUTES:

Ability to problem solve using own initiative Confident and capable decision maker Ability to work under pressure to strict deadlines Organised Curious Driven Passionate Unified

WHAT WE CAN OFFER YOU

Annual leave:

25 days

Pension:

(3% contributory)

Healthcare scheme:

claim up to 1,000 back with Simply Health

Perks at Work:

exclusive member discounts across a range of goods and services

Community Day on us:

volunteer in your community for one day each year

Development Opportunities:

training and development opportunities to boost your confidence, realise your strengths and develop your career with us.


We are proud that each year our employees rate our business higher then Gallups 'Exceptional Workplace Award Winners' for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Helpline is a great place to work.



But don't just take our word for it, come and find out for yourself!

At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.