Job Description

About the Company:

We are a small but growing manufacturing company based in Kidderminster. Our focus is on manufacturing and delivering high-quality products to our customers, quickly, efficiently and effectively.

We are looking for a dedicated and organised Office Administrator to join our team and help manage our day-to-day office operations.

Job Summary:

The Office Administrator will play a crucial role in ensuring the smooth running of the office. The role involves a variety of tasks ranging from financial management and logistics coordination to general office duties. The ideal candidate will be organised, detail-oriented, and have strong communication skills.

Key Responsibilities:

Managing inbound and outbound calls, directing callers to the best contact or taking relevant notes and messages. Adding new customers to Xero Transcribing quotes from our Excel calculator into a standard Xero quote template before sending to the customer / prospect Ordering products, parts, materials for the office and the shop floor, keeping a record of expenditures Re-arranging work throughout the day to prioritise urgent jobs Supporting off-site projects with the correct and necessary admin that is required, including keeping a track of progress, plotting milestones, creating production / parts lists (from dictation) Creating purchase orders and delivery notes as required to support the smooth operation and delivery of projects Support with HR and recruitment tasks, managing personnel files, training requests and organisation. Ad-hoc admin / book keeping tasks as required - acting typically as cover during holiday(s)
Skills to be successful in this role at Metal Roofing & Cladding

Strong verbal communication skills

- this role is largely phone/digital-based, so you'll be comfortable picking up the phone and speaking directly with people. Building relationships both internally, and externally is key.

Confidence and determination

- you'll need to be persistent and able to manage multiple tasks concurrently, expect 11th hour changes and out-the-blue priorities that need to be tackled quickly and efficiently, this is the nature of manufacturing to support the construction industry!

An eye for detail and accuracy

- you may take calls discussing customer's needs and managing their enquiry - sometimes using our internal calculator (training will be given) preparing competitive quotes, and sharing key insights with management - who will rely on accurate information to make informed decisions and offer the best pricing to clients.

Excellent organisation

- keeping and maintaining your own system to ensure proper organisation of various files and forms.

Previous CRM experience

- being able to utilise the functions of Xero for our internal use as a business (create quotes, invoices, using branding themes within the invoice to produce packing lists and delivery notes) and convert into physical job bags for production is vital.

Strong excel skills -

being able to create and manage others' spreadsheets to collaborate together is key, we use spreadsheets for many aspects of the business from estimating through to production and dispatch plans.
Job Types: Part-time, Permanent

Pay: 15,500.00-17,500.00 per year

Expected hours: No less than 20 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Production Office Administrator