Job Description

About Raindance Film School

Raindance was founded in 1992 by Elliot Grove as a thought experiment: Can you make a film with no money, no training, and no experience? Since then, Raindance has grown into a global hub for independent filmmakers. Based in London, we offer internationally respected training programmes, host the annual Raindance Film Festival, and established the British Independent Film Awards.

Raindance Film School delivers HND, BA, and MA programmes in filmmaking, directing, screenwriting and acting, with a current student body of approximately 150 learners. We are committed to nurturing creativity, innovation, and professional development in the independent film sector.

Purpose of the Role

The Office Administrator plays a key role in supporting the day-to-day running of the School Office. The role involves managing student attendance, handling general and course-related enquiries, providing front-of-house support, and ensuring the smooth delivery of administrative services for both academic and professional staff. The post-holder will also contribute to course administration, student records management, and support institutional processes.

Key Responsibilities

1. Student Support & Administration

Maintain accurate student attendance records. Act as the first point of contact for student queries via email, telephone, and in-person. Provide timely and professional information on School policies and processes. Support induction, enrolment, and student engagement events.
2. Reception & Front Office Duties

Offer a welcoming reception service for students, staff, and visitors. Respond to walk-in enquiries and redirect them appropriately. Ensure the front office area is tidy, organised, and presentable.
3. Course & Academic Administration

Support the administration of programmes (HND, BA, MA), including coursework submissions and assessment logistics. Assist academic staff with preparation of course materials, scheduling, and student communications.
4. Data Management

Maintain and update student records in accordance with GDPR andinstitutional policies. Support reporting requirements for regulatory bodies (e.g. Student Finance England, awarding bodies). Assist with tracking academic progress and attendance for compliance purposes.
5. Committees and Policy Support

Act as secretary for student representatives and working groups: prepareagendas, take minutes, and follow up on actions. Assist with drafting internal reports, papers, and policy documents. Advise colleagues and students on internal procedures and regulations.
6. Admissions & Enrolment

Coordinate aspects of the admissions process in collaboration with the Academic Registrar. Process applications and ensure applicant records are accurately maintained. Support the enrolment and registration of new students.
Person Specification

Essential Qualifications:

HND/HNC or equivalent Level 4/5 qualification. Minimum of five GCSEs (or equivalent), including English and Maths at Grade C/4 or above. University degree or equivalent higher education qualification (desirable). Experience working in higher education or within an arts/creative institution (desirable).
Skills and Experience

Essential

Proven experience in an administrative role. Proficient in Microsoft Office (Word, Excel, Outlook, Teams). Excellent written and verbal communication skills. Strong organisational and time management abilities. High level of accuracy and attention to detail. Ability to maintain confidentiality and handle sensitive information with tact and diplomacy. Ability to work independently and collaboratively as part of a team. Friendly, proactive, and student-focused approach.
Desirable

Experience of using student records systems or CRM software. Familiarity with the administrative cycle of higher education institutions. Interest in or understanding of the independent film or creative industries. Experience using Google Classroom.
Personal Attributes

Highly motivated, enthusiastic, and adaptable. Professional and courteous manner. Able to prioritise a varied workload under pressure. Willingness to learn and engage in continuous improvement. Flexible and responsive to the needs of a small but dynamic team. Commitment to equality, diversity, and inclusion.
Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress Company events Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 16/08/2021
Reference ID: ADMLON01
Expected start date: 30/06/2025