Job Description

About Us

Health Well Solutions is a boutique insurance brokerage based in London, specialising in high-end private medical insurance. We pride ourselves on personalised service and long-term client relationships.

Role Overview

As an Office Administrator, you will play a crucial role in delivering exceptional customer service and support. You'll manage a range of tasks from research and follow-up to quote generation. Acting as the first point of contact for our members, you will handle inquiries, liaise with insurers, coordinate bookings with healthcare providers, and support backend administration for our insurance and wellbeing services.

Key Responsibilities

Provide exceptional customer service via email, phone, and online platforms, addressing member inquiries with professionalism and efficiency. Assist with reporting, policy documentation, administrative tasks, and maintain accurate records in our CRM system. Manage a structured pipeline of prospects--from initial research and contact through to quote processing and documentation--ensuring accuracy and timeliness. Collaborate with healthcare providers, clinics, and partners to facilitate smooth service delivery. Stay up-to-date on company policies, healthcare programmes, and insurer processes to deliver accurate guidance to members. Handle confidential member information with the utmost discretion and in full compliance with data protection regulations. Coordinate bookings for health screenings, assessments, and medical appointments, ensuring seamless scheduling through our system. Provide valuable insights on workflow improvements to support the development of our AI-driven booking and management system.

What We're Looking For

Relevant experience in UK Private Medical Insurance administration and quoting or a related client service field. A customer-first attitude with a passion for helping people and solving problems. Proficient IT skills, including expertise in Excel, MS Office, CRM systems, and booking software (experience with Semble is a plus). Exceptional attention to detail in managing inquiries, processing quotations, handling documentation, and coordinating appointments. Excellent communication skills in both verbal and written English, with confidence in interacting with clients and stakeholders. A collaborative team player who is adaptable and proactive, capable of juggling priorities in a dynamic work environment. We particularly welcome applications from individuals who value work-life balance and understand the significance of family commitments--whether you're returning to the workforce after a career break or balancing your professional and family priorities. All candidates will be considered on merit.
Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Application deadline: 10/08/2025
Expected start date: 01/09/2025