Job Description

Job Title:

Office Administrator

Location:

Tobermore HQ

Job Summary:

This role provides general administrative support to ensure smooth daily operations and will support the internal teams to provide efficient administration service within a busy sales office.


As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.

Some of the Key Benefits of joining us

Along with the great pay, you'll enjoy opportunities for growth and training. we also offer a range of extra benefits to make your time with us even better:


Attractive salary + Annual Bonus


Private healthcare & Employee Assistance Programme (EAP) from day 1


? Enhanced annual leave entitlements and additional loyalty holidays

Holiday Purchase Scheme

Company Branded Clothing


Access to tech & cycle to work schemes


??? Enhanced family friendly leave


Employee savings scheme


Employee discount scheme


Length of Service gifts

Please note: We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in the UK.

We may close vacancies early where we receive significant numbers of applications, in order to support efficient shortlisting.

About The Role

Responsibilities:

The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.


Duties will include:


General office and administration duties as required. Coordinating tasks and follow relevant processes as required. Respond to and make phone calls to/from customers & respond to email enquiries/requests. Accurate data input into relevant systems e.g. quotes, orders. Maintaining accurate records. Communicate in a professional manner when dealing with enquiries. Prepare weekly reports. Communicating with and build strong relationships with internal and external stakeholders. Provide cover for other job roles within the office when required within your capabilities. Follow the company's internal standards as agreed. Maintains quality service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, and recommending system improvements. Competent user of MS Office packages (Outlook, Word, Excel). Competent user of Tobermore Navision and Dynamics software once training has been completed. Demonstrate the company values (H.E.A.R.T) in every task and colleague/customer interaction daily. Carry out tasks as required and deemed within your competence by your manager.

This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.

Required Criteria

+ 5 GCSE's including English & Maths A - C or equivalent o 6 months experience in an office environment o 6 months experience customer service experience o High attention to detail o Adaptable to changing priorities o Strong multi-tasking and organisational skills o Ability to work as part of a team and independently + Great communication & interpersonal skills o Self-motivated o Ambitious and keen to succeed

Desired Criteria

+ A-levels o Proficient in the use of MS Office to included excel o Experience using a computerised CRM system + Experience communicating via telephone, email or face to face with customers o CRM experience o Telephone experience + Excellent administration skills + Full and clean driving licence

Skills Needed

Time Management/Organisational skills, Attention to detail, Communication, Teamwork

About The Company

Our History

Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942.


We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving - or 'Pavia', as it was originally called.


Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.


Achieving 85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.

Company Culture

Our People

To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland.


We embrace, encourage and engage in continuous improvement and continuous learning for all employees.


Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people.


Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements.


We only recruit people who share our values.

Company Benefits

You Grow... We Grow It's true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.


Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Opportunity to travel, Remote working, Free parking, Free work laptop, Open office, Company retreats, Competitive salary, Event tickets, Long service recognition

Salary

Not disclosed