Job Description

Full job description

Office Administrator

Norwich | 9am - 5pm | 37.5 hours per week | Monday - Friday | Permanent | Office based

Salary 25,000

About us

SSY Group is a leading Fire and Security company based in Norwich, providing comprehensive security solutions for commercial and residential clients. Our services include CCTV, alarm response, mobile patrols, and fire alarm installations. Following a recent change in ownership we are looking to drive the business in an exciting new direction!

The role

We are looking for an organised, confident and self-motivated individual who is passionate about delivering excellent customer service. This role will play a crucial part in supporting our office operations and ensuring our customers receive the highest standard of care.

Key responsibilities

Providing professional and friendly support via phone and email

Capturing customer data on our CRM - Zoho and EZ Management

Arranging routine maintenance and site surveys with customers

Checking in with customer to discuss outstanding quotes and installations

Raising customer invoices

Matching supplier invoices

Chasing outstanding customer invoices

What we are looking for

Strong communication and customer service skills

Previous experience in customer service and administration

Confident handling multiple tasks and enquiries

Why join us?

We are a great bunch who are really committed to continuing to grow the business and have fun along the way! Relaxed office environment with no evenings or weekends. This is an exciting opportunity to join a company that is on a mission to do great things!

Experience required

Administration - 1 year

Customer service - 1 year

If you would like to be part of the journey with us, hit apply now with your CV and cover letter

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Work Location: In person