Job Description

Job Overview

We are a small but growing training company delivering courses nationwide, primarily within the Construction and Utilities industries. We are looking for a confident, organised, and proactive Office Administrator to join our friendly, close-knit team and help support the smooth running of our business.

This is a varied, office-based role in a beautiful rural location, ideal for someone who enjoys office work and is willing to learn. You will liaise with trainers and customers, manage course paperwork, and support the smooth running of the business. Previous experience in training, construction, or utilities is helpful but not essential. Reliable transport is required, as the office location is not easily accessible by public transport.

Duties

Answer incoming calls professionally and handle customer and trainer enquiries Update our CRM system with candidate and course information Liaise with trainers and customers regarding course paperwork Check course paperwork and ensure it meets requirements, scanning and filing as needed Scan, upload, and post accreditations and certificates within SLA timeframes Create and issue training certificates to candidates and clients Maintain organised digital and physical filing systems Chase outstanding paperwork from trainers when required Prepare and send routine correspondence and emails to customers Send attendance registers to customers promptly, within our SLA time frame Support general office administration to help the business run smoothly

Requirements

Comfortable using a computer and learning new systems (Apple Mac experience helpful, but not essential) Organised and attentive to detail Confident and professional telephone manner Able to prioritise tasks and manage multiple workloads, and work independently or as part of a small team Eager to learn and willing to take on new responsibilities

Desirable (but not essential)

Experience in a training provider, construction, or utilities environment Knowledge of awarding bodies or certification processes
This role is a great opportunity for someone looking to develop their career in office and training administration within a friendly, supportive company. The position involves a variety of tasks, so a proactive attitude, strong organisational skills, and the ability to manage multiple responsibilities are essential.

Job Type: Full-time

Pay: 24,420.00-26,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person