Job Description

About Us

Jacksons Plumbing & Heating is a well-established and respected local company delivering high-quality plumbing and heating services to residential and commercial clients. We pride ourselves on our customer service, professional standards, and supportive team environment.

We are currently seeking a highly organised and motivated

Office Administrator

to join our team. This role is critical in supporting the

Office Manager

and

Company Directors

in the smooth running of daily operations.

Key Responsibilities

Provide administrative support to the Office Manager and Directors Answer incoming phone calls and emails, and handle customer enquiries professionally Schedule appointments and manage calendars for engineers and company leaders Maintain accurate records, files, and databases (including job logs and client information) Assist with invoicing, purchase orders, and supplier communication Manage office supplies and general office upkeep Support with HR administration including timesheets, holiday tracking, and onboarding Help coordinate health & safety compliance documentation and certification renewals Perform other general administrative duties as required

Requirements

Proven experience in an administrative role (preferably in a construction or trade-based business) Strong organisational and multitasking skills Excellent communication and interpersonal abilities Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using CRM or job management software Ability to work independently and as part of a small, friendly team Trustworthy, punctual, and professional at all times

Preferred Qualifications

Experience in the plumbing, heating, or construction industry Familiarity with accounting or job scheduling software (e.g. Xero, SimPRO, ServiceM8)

What We Offer

Competitive salary based on experience Friendly, supportive working environment Opportunities for training and career development 28 days holiday (including bank holidays) Pension scheme
Job Type: Full-time

Pay: 23,500.00-26,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Flexitime Monday to Friday No weekends
Experience:

Accounting: 3 years (required)
Work Location: In person