Job Description

The successful candidate will be joining a team of five and will be trained to support & deliver various logistical solutions to our clients.

The role is desk/office based and all the team are cross trained to support customer service, operations and sales activities.

Duties are mostly conducted using various online portals and software such as Microsoft packages to log, track, request and store information.

Daily activities include:

Tracking our clients shipments to spot and solve issues. Answering the customer service phone and outbound telephone communication to suppliers, customers and partners. Solving inbound queries from clients via phone and email. Making online bookings for clients, managing logistical tasks, projects and activities. Speaking to existing clients to help solve challenges and to promote our services.

Key skills required:

Customer service experience Excellent telephone etiquette Good written skills (professional emails) Problem solving skills Team player and happy to help others Attention to detail Tech savvy - working knowledge of Word. Excell. Outlook Can do positive attitude, good sense of humour and a smile is essential
Educated to GCSE A-C in English and Maths required. Ability to use MS packages, outlook, word, excel.

Hours will be Monday to Friday afternoons 1pm-5pm to start with and possibly 9-5 on Fridays with opportunity for more house to cover holidays and as business grows.

Start date between 1/8/2025- 1/9/2025

Job Type: Part-time

Pay: 12.50 per hour

Expected hours: 20 - 30 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Horsham RH12 4QA: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: BLACKFRIARS/ADMIN
Expected start date: 01/08/2025