Job Description

Job Introduction
We are looking for an Office and Facilities Coordinator to join our Rapport team in our client's offices in Reigate. Our client is a British multinational risk management, insurance brokerage and advisory company, and you will play a crucial role in providing information, applying creative problem-solving skills and the ability to build sustainable relationships with key stakeholders.
There is a strong client focus, an emphasis on teamwork, unwavering integrity, mutual respect, and a constant striving for excellence. As a Helpdesk Coordinator/Administrator, you will play a crucial role in delivering exceptional and warm customer service, demonstrating excellent communication skills, and maintaining sustainable relationships with key stakeholders.
The successful candidate will hold the job title of Helpdesk Administrator/Coordinator.
Type of contract: Full-time, FTC (4-months)
Hours: 40 per week (Monday-Friday; 8 AM - 5 PM with flexibility as per business needs).
What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Deliver a first-class call handling service, ensuring all enquiries are answered with professionalism, courtesy and in line with agreed standards.
• Communicate clearly and effectively at all times, with precise record-keeping and attention to detail.
• Support with reservations, confirmations and general business requirements as needed.
• Treat every enquiry with care and accuracy, acknowledging client requests promptly and thoroughly.
• Use the client or guest's name naturally during calls to create a personalised service experience.
• Maintain a sound knowledge of the building layout and facilities to provide accurate guidance and information.
• Maximise the use of available rooms, ensuring allocations meet client requirements and advising on the best options.
• Work closely with contractors and colleagues to ensure the smooth running of daily operations.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have at least one year's customer service and administrative experience, ideally gained in a five-star setting such as a hotel, airline or corporate environment.
• Demonstrate leadership through positivity and resilience, motivating others and driving excellent service standards.
• Possess a friendly and approachable nature, able to build rapport with a wide range of stakeholders, including VIPs.
• Be adaptable, resourceful and solutions-focused, with strong organisational and process-driven skills.
• Consistently demonstrate professionalism, courtesy and consideration, acting as a role model within the team.
• Be confident using Microsoft Office programmes and demonstrate strong IT and administrative abilities.
• Manage time effectively, working independently under pressure while maintaining accuracy.

About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at .
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Skills Required