Job Description

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Description

Hello. Welcome to Wanstor!

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here!




We're looking for a Office and People Coordinator to join our talented People team! You will be the heartbeat of our workplace, keeping day-to-day operations running seamlessly while helping to shape and reinforce a positive, inclusive, and engaging company culture. Through attention to detail in our HR processes, you'll uphold the highest standards of efficiency and compliance -- from onboarding and absence management to maintaining accurate employee records.

Equally, you'll play a key role in demonstrating to employees that they are prioritised and well cared for. By proactively communicating policies, coordinating events, and ensuring processes run smoothly, you'll help create an exceptional employee experience across every stage of the journey with us.###

What You'll Do

Office & Facilities Management

Oversee the smooth running of office operations and facilities, ensuring a safe, efficient, and welcoming environment for all employees and visitors. Coordinate company travel arrangements, ensuring efficiency and cost-effectiveness.

People Operations

Deliver outstanding service to colleagues by monitoring and responding to queries via Wanstor's Peoplemailbox. Maintain a thorough knowledge of company policies and procedures, clearly communicating them to managers and employees to ensure queries are resolved promptly and policies are consistently applied. Manage the full employee lifecycle, including: Onboarding: Offers of employment, pre-employment screening, induction coordination. Offboarding: Leavers' checklist, exit interviews, feedback surveys, and return of company property. Maintain accurate employee records and ensure HRIS and HR tools are kept up to date, used effectively, and adopted consistently across the business. Prepare and manage documentation for changes in employee terms and conditions. Oversee absence management processes, including monitoring holiday entitlement, tracking absence triggers, and conducting return-to-work interviews. Ensure all HR processes are efficient, compliant, and continuously improved.

Culture, Engagement & Events

Foster a positive, inclusive, and values-led workplace culture through proactive engagement initiatives. Take ownership of the company's social and volunteering calendar and events, planning and delivering activities that bring colleagues together and strengthen company culture. Support smooth transitions of people-related projects and initiatives into Business-as-Usual (BAU).

People Insights & Continuous Improvement

Develop and maintain HR metrics and dashboards, reporting on key KPIs such as, absence, engagement, and utilisation of learning and benefits platforms. Analyse HR data to provide insights and recommendations that support strategic decision-making. Use employee feedback to identify themes and implement improvements to enhance the employee experience. Continuously review and optimise people processes, systems, and initiatives to support business needs
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What You'll Need

You are someone who is energised by the idea of creating an exceptional employee experience and ensuring the workplace is a place people enjoy coming to every day. You're organised, proactive, and detail-oriented, but also people-focused and approachable. You understand that office management and HR administration are more than processes -- they're opportunities to shape how employees feel about their work and the company.

You'll thrive in this role if you:

Are passionate about building a positive, inclusive, and engaging workplace culture Take pride in delivering excellent service to colleagues and ensuring they feel supported Are highly organised, able to manage multiple priorities while keeping an eye on key details Take initiative and are confident making decisions, while knowing when to seek input Enjoy taking ownership of projects and seeing them through to completion Feel comfortable analysing data and feedback, using insights to improve the employee journey Communicate clearly and confidently, and can influence and collaborate across all levels of the business Approach challenges with a solutions-focused mindset and look for ways to improve processes


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What You'll Love

Generous Time Off:

Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning:

Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development:

Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities:

Contribute to your community with 2 paid volunteer days each year.

Team Spirit:

Join a friendly team and engage in various social events organised throughout the year.###

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way