Job Description

Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.



Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.



The Spectrum Office team are the front of house ambassadors for the Betfred flagship head office based at Birchwood. As a key member of the team, the Office Assistant plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Office Manager in running a busy office and reception, ensuring the overall office environment is always presentable and all offices are functioning efficiently. Overall, the Office Assistant undertakes a pivotal role in maintaining Betfred's reputation through exemplary front of house services and impeccable office maintenance, thereby enhancing the overall experience for both employees and visitors at Betfred. Travel between Birchwood and SPH, Manchester is required to provide office cover as and where required, which may sometimes be at short notice.



ResponsibilitiesWelcome and greet guests as they arrive at the office, directing them to the appropriate departments or individuals. Maintaining an awareness of VIP visits and any activities taking place within the office. Support the Reception Host in answering incoming calls efficiently and connecting the caller to the appropriate department or informing the caller that the person they wish to speak to is email only. Ensure car registration lists are up to date and ensure the car parks are being used correctly. Manage room bookings for meeting rooms as required. Ensure that meeting rooms are set-up in accordance with each meeting's requirements. Reset and restock each meeting room at the end of a session in preparation for the next meeting. Proactively organise refreshments, including food, for meetings as required. Ensure that the immersion tunnel lighting is updated as required in line with sporting and engagement events. Support the Colleague Engagement Manager in ensuring that all the TVs in the Spectrum are switched on and are displaying appropriate and engaging content. Report any issues to the Colleague Engagement Manager. Ensure that any reported building or amenities faults are escalated to the Office Manager in a timely manner. Act as a point of contact for employees, dealing with office complaints or general queries. Raise PO's onto Proactis (finance system).



We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.



Skills & Experience

What you'll need to succeed

Previous experience working in a similar role in a fast-paced environment.

Strong organisational skills with the ability to prioritise tasks as required.

Excellent communication and interpersonal skills, acting as a brand ambassador.

Proactive approach to tasks with the ability to adapt quickly to changing priorities and demands.

Attention to detail and problem-solving skills.

Professionalism, drive and ambition


Benefits

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more. Monthly pension contributions: helping you prepare for your future. Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers. A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching. Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.




We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What's next?

If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application.



At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.



If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.